Customer Services Consultant I Willoughby

**About the Home**

Bupa Willoughby is a modern care home set in a lush, leafy suburb on the Lower North Shore of Sydney. You’ll be close to the local community with neighbouring; school, church, parks, Chatswood shopping precinct, local shops and transport links nearby. It consists of 85 beds, with a variety of care units. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents.

**Benefits of Bupa**
- Supportive, collaborative, and caring team culture
- Continual learning and development opportunities
- Flexible working shifts and arrangements
- Relocation and accommodation assistance available
- Internal transfers across our care homes

**About the Role**

As a Rostering and Admin Coordinator (customer service consultant), you will work closely with the General Manager and be part of the care home leadership team. Along with being one of our welcoming faces, you will be responsible for a range of administrative responsibilities to help support the operation of the care home. You will play a pivotal role with rostering, workplace planning, resident placement, and be the face for the care home.

**Duties**

There are a two portfolios within the Admin role, which are split across the Administrators (customer service consultant) within the care homes. Portfolios include resident and employee. Resident will cover things such as tours, admission, agreements, and the customer journey experience. Employee will cover things such as rostering and pay, on training/compliance/HR. You would know about both portfolios, however will specialise in one, in addition to sharing reception duties. Some key duties below:

- Management of resident administration including enquiries, admissions and maintaining occupancy targets
- Staff rostering including HR administration support
- Financial management including petty cash, receipting, and banking
- General administration including document control, mail, customer service, reception, maintaining the coffee machine etc
- Management of resident administration including enquiries, admissions and maintaining occupancy targets

**Skills and Experience**
- Minimum of a Cert III in Business Administration or equivalent experience
- Previous experience gained in a similar admin/customer service role
- Patience. Working in a care home is fun and rewarding, we truly love our residents, but it also requires calm and patience, and a sunny disposition.
- Everyone says they need great communication skills, but diplomacy and a proactive approach is particularly important in this role. You might be speaking to a worried family, or a confused resident, and although you can’t always provide answers, you can reassure and follow up.
- Intermediate to advanced skills across the MS Office Suite
- Highly developed organisation and time management skills - prioritisation and self-direction is key in this role
- Working in Aged Care can be incredibly rewarding, but if you’ve not experienced a Care Home environment before and you aren’t sure, come and visit and have a chat. We would be more than happy to show you around

**Culture**

We all share the same purpose at Bupa Aged Care. Helping people live longer, healthier, happier lives and making a better world. We take pride in delivering high-quality care with a personal touch. Bupa champions a unique agile culture, one that adapts to your needs as a member of our team. Our focus is not limited to our residents but also your wellbeing and career growth. We aim to support you with tools you need to achieve a fulfilling career.

**How to Apply**

**IMPORTANT: All aged care workers must be vaccinated against seasonal influenza, and have the relevant COVID and Booster vaccinations in line with State legislation. Evidence of these vaccinations will be required prior to commencement.
Our people reflect the diversity of our community. At Bupa, your wellbeing, identity and own story is respected and valued.