Out of Hours Rostering Coordinator

1 week ago

Sydney, Australia Australian Unity Full time

**What's on Offer**:

- We value our employees and the wonderful work they do. Our employees enjoy an enviable range of benefits, including but not limited to:

- Additional yearly paid Well-Being, Community and Deep Listening leave days
- 14 week paid parental leave, with equal benefit for both parents PLUS our Bump to Baby program
- Fitness Passport - a discounted health and fitness program
- Attractive employee discounts on Australian Unity Banking products, Private Health and General Insurance
- Novated Leasing - enjoy a new car whilst salary packaging with Maxxia
- Travel and Accommodation - care hire, travel insurance and accommodation discounts

**Your role**:
Our Home Health program delivers in-home support services to aging clients to help them live independently, supported and empowered, within their own homes and communities.
As an Allocations Coordinator, you will:

- Provide emergency out of hours scheduling and rostering service
- Be in contact with Australian Unity Home Care workers, clients and or relatives
- Effectively manage roster changes, leave and absence planning to ensure effective coverage of all shifts to client needs and service delivery targets
- Assist with providing branch administrational support as required
- Assist with all phone-based inquiries via triage of service support when required outside of business hours
- Support broader allocations team with administrative tasks outside of business hours
- Maintain accurate and up to date client and employee records

This is a **Permanent Part-Time** opportunity working in our team, between the hours of **5am AEDT to 9am AEDT Monday - Friday**. Please Note required training for this role will be for 4-6 weeks from 9am - 5pm Monday to Friday.
- This is a virtual role requiring you to work from home where you will be required to have the following technology requirements:

- Private room/space which can be used for your home office set up
- Reliable/stable internet connection
- Demonstrated IT skills and proficiency in telephony-based systems where you are comfortable navigating multiple software

You will be provided with relevant technology equipment to support you with your working from home setup.

**About you**:

- Comfortable and well versed in fast paced environments
- Experience with multiple stakeholders
- Attention to detail
- Professional verbal and written communication skills
- Experience rostering and scheduling staff in a high volume and fast paced work environment ideal but not essential - we would consider an applicant seeking a career change if you come from a strong Admin/Receptionist support role
- Experience with scheduling and rostering services for a highly contingent workforce with complex and changing client requirements
- Previous experience in Scheduling, Allocations and/or Resource Management ideal but not essential
- Competent using MS Suite and online rostering technology/systems

**To Apply**

Applications close Friday 15th December. Applications will be reviewed as they are received, and interviews may take place prior to the close date. This means we reserve the right to close a job ad before the advertised close date.

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