Customer Experience Specialist

Company Description

TAL is Australia’s life insurance specialist. For over 150 years we’ve been protecting people as partners in life. Part of the Dai-ichi Life, one of Japan’s largest life insurers, TAL provides life and disability insurance and income protection solutions to more Australians than any other insurer. TAL currently employs over 3,000 people with a major office presence in both Sydney and Melbourne. There are state offices in Perth, Brisbane, and Adelaide.

People are at the heart of everything we do. People are why we do what we do. And this is what our whole Purpose is based on: Every day we work to help Australians keep living the life they love with the people they love most, no matter what happens.

**Job Description**:
Customer Experience Specialists can choose to work 100% from home. If you are regionally based or close to one of our office locations, TAL will provide you with state or the art technology and equipment to succeed in your role.

**Key Responsibilities**:

- Service inbound calls for new and existing TAL & Asteron products within a timely manner to achieve team and individual service levels.
- Build a strong business relationship with Financial Advisors and internal stakeholders whilst ensuring the highest standards of service delivery and quality.
- Educate our clients on the importance of their Life Insurance policies or investment products.
- Engage and participate in creating a supportive team environment whilst actively sharing your skills and knowledge to achieve overall team objectives/goals.
- Respond to escalations and complaints to obtain a quick resolution and when required liaise with the various departments and teams to achieve a successful outcome.

**Qualifications**:
**Your skills and experience**:

- You are customer oriented, with excellent customer service skills and a friendly telephone manner.
- You are motivated and results driven.
- You are a team player, collaborative and enjoy supporting your colleagues and customers to achieve positive outcomes.
- You have excellent verbal and written communication skills.
- Knowledge of life insurance products and previous experience within a Call Centre/Customer Service environment would be advantageous but not essential.

Additional Information
**What’s in it for you**:
TAL is much more than a place to come to work. It’s a place to help our people grow. Develop leadership skills. Foster true diversity. Reward excellence. Work in a flexible, inclusive, and healthy environment.

**TAL Employee Benefits**:

- A generous company paid life insurance and super plan.
- Recognition and reward programs that acknowledge great work.
- Coaching, mentoring, and training programs.
- Flexible work and leave options to support study, family, and lifestyle.

A focus on wellbeing including health and product discounts.

Every Australian life is different. And we know the value of having different people from all walks of life with varied points of view.

Work is a big part of life, and we work hard to make it one of the best parts. We offer a workplace that’s inclusive and flexible, supporting our people with options that let them make the most of their careers. We don’t just say it; we do it.

Let’s see where we can go together.

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.