Passionate About Exceptional Customer Experiences

1 week ago

St Leonards, Australia Ignite Purpose Full time

**Ignite Purpose** is proud to partner with **Advanced Cosmeceuticals**, Australia’s trusted distributor of leading cosmeceutical skincare and aesthetic devices. With globally respected brands such as **Medik8, CALECIM, Universkin,** and **WiQo**, they deliver innovation, excellence, and heartfelt service to clinics, salons, and beauty professionals across the country.

As their team continues to grow, we’re looking for a **Customer Care Associate**—someone who’s built a career in high-level service, thrives in fast-paced environments, and is now ready to trade altitude for impact in the world of professional beauty.

Whether you’ve worked in a retail beauty counter, a skincare clinic, or behind the scenes in customer service for a beauty brand, this is your opportunity to bring your care, expertise, and attention to detail into a role that values it all.

This role is ideal for professionals who are:

- **Craving work-life balance** - Monday to Friday hours with no weekends
- **Looking for flexibility** - including 2 days working from home
- **Seeking a meaningful next step** - where your contribution directly impacts client trust and loyalty

If you’re known for your calm under pressure, your ability to make customers feel seen, and your love for skincare and service, this is your time to grow with a team that shares your passion.

**Why You’ll Love This Role**
- **Be Part of a Premium Brand Journey**: Work with some of the most respected names in beauty and skincare, helping deliver excellence at every customer touchpoint.
- **Grow Your Career in a New Industry**: Use your service experience to build a new professional pathway—supported by leadership, training, and a nurturing team.
- **Culture That Cares**: This is a team that values kindness, clarity, and connection. You’ll be empowered to thrive, grow, and belong.

**Perks & Benefits**

**Paid Birthday Leave - Celebrate You**
**$250 Quarterly Product Credit + 50% Friends & Family Discount**
**Professional Training & Ongoing Development**
**Inclusive, Feedback-Rich Culture**
**Growth Opportunities as the Business Expands**

**Your Day-to-Day**
- Process orders, returns, and enquiries accurately and with attention to detail
- Manage and update customer records via CRM and Microsoft Office tools
- Respond to feedback and reviews, turning each touchpoint into a moment of loyalty and connection
- Work with a close-knit team to resolve issues and ensure clients feel heard and valued

**Who You Are at Heart**
- A **natural problem-solver** who enjoys creating ease for others
- **Empathetic and grounded**, able to remain calm under pressure
- Committed to **building meaningful customer relationships**:

- Take **pride in delivering service that leaves people feeling seen and supported**

**What We’re Looking For**

✔ Strong communication skills—professional, warm, and thoughtful
✔ Tech confidence—able to use Microsoft Word, Excel, Outlook, and CRM tools
✔ A mindset for growth—open to learning and contributing to a high-performing team
✔ Previous experience in cabin crew, aviation, or customer-facing roles where service is paramount

**Why This Role is Perfect for You**

You’re ready to create real impact, grow in a values-led team, and bring your heart for service to a company that truly sees it as a strength.

Pay: $65,000.00 - $75,000.00 per year

**Benefits**:

- Professional development assistance

Schedule:

- 8 hour shift

Supplementary Pay:

- Performance bonus

Work Authorisation:

- Australia (required)

Work Location: Hybrid remote in St Leonards NSW 2065

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