Enquiry and Enrolment Lead

This position is accountable for managing the day to day operational and administrative functions in the Student Enquiry and Enrolment Services team including managing the provision of customer service, administrative tasks and complex or technical enrolment advice.

This role provides outstanding leadership through role modelling and consistent coaching to strengthen skills, productivity levels, and mentoring staff to ensure work is carried out and completed to a high standard within the team. The role will focus on providing and leading excellent customer service and a position enrolment experience via multiple channels.

The incumbent is a key leader and active participant of the Student Enquiry and Enrolment Services team and assists the Team Leader in managing work, rosters and managing the systems the team uses and provides expertise to Student Enrolment Partners and Student Enrolment Officers for the effective operation and management of team activities

**ABOUT YOU**

You are a highly motivated individual with
- Demonstrated ability to provide leadership and drive performance to achieve team objectives
- Excellent interpersonal skills with the ability to build rapport and display conflict negotiation skills
- Ability to foster a collaborative work environment to achieve team and department goals
- Strong communication skills both written and verbal
- Analytical capability, organisation skills and a high level of accuracy and attention to detail
- Flexible working style with the ability to multi task and problem solve

**Qualifications required for the role**:

- Undergraduate Degree qualified, or equivalent business or customer service experience

**ABOUT US**

Chisholm is one of the largest vocational training providers in the state with a team of over 1,400 dedicated staff supporting 41,000 students who choose to study at Chisholm and training at our modern campuses across Melbourne’s southeast and online. We partner with governments, educational institutes, and businesses worldwide, sharing our expertise in vocational education.

We offer over 400 courses that include nationally accredited pathways from secondary school programs and short courses, through to certificates, diplomas, and degrees.

At Chisholm, we embrace differences in gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation. We know that diversity and inclusion help us to attract, recruit, engage and retain a team of talented people.

To learn more about Chisholm click here

**WHAT WE OFFER**
- ** An Inclusive work culture**:

- Chisholm is resolutely diverse. We celebrate our people’s unique contributions to achieving our ambition to transform lives through **relevant and responsive high-quality education.**:

- ** Professional Development**:

- continue to grow your career as you nurture your students
- ** Networking Opportunities** with Industry Partners
- ** State of the art facilities** on our campuses
- ** Free on-site parking** as well as locations close to public transport
- ** Free Employee Assistance Program**:

- get the support you want. Its confidential.
- a cover letter
- your resume
- contact details of three (3) referees
- Verified copies of all qualifications and transcripts as listed on resume.
- Current & Valid Working with Children Check (Employee and not Volunteer)
- Verified copy of unrestricted rights to work in Australia
- Verified Police Check (position dependent)

**Applications for this position close at 6pm, Sunday, 1 June 2025**

Chisholm Institute reserves the right to withdraw an advertised position at any stage.

Find out more about us by visiting us on our Website and social media sites.

Position description

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Information statement
- fixed term employment

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