Customer Service Team Leader

3 days ago

Adelaide, Australia Rentokil Initial Full time

Your chance to join a market-leading, global organisation
- Work within a dynamic, supportive and collaborative team environment
- Opportunities for growth and development.

** Do you have spark - do you have passion - do you have great positive energy? **
Rentokil Initial - Pest is currently in search of an experienced Customer Service Team Leader to join our fast-paced Adelaide-based team. We are looking for someone with excellent communication skills, ability to prioritise and to stick to deadlines but most of all, someone who is passionate about providing the best level of service to our customers and enjoys leading a great team for a great company to meet objectives.
The key objectives of this role are to maintain and increase Rentokil Initial sales and customer services, handling customer complaints and enquiries and providing outstanding customer service. The role also sees someone providing leadership, training and development to the customer services team and implementing continuous improvement initiatives. We are looking for someone who will lead by example.
Rentokil Pest has been offering Pest solutions to businesses for over 50 years. We operate in all states of Australia employing passionate people to manage, maintain and service our extensive customer network.

**What's in it for you**:

- A market-related salary plus great benefits
- The chance to work for a multi-national business offering excellent growth and development opportunities
- An experienced, supportive and collaborative team environment

**The main duties for this role include**:

- On-going training, development and coaching of the team to support high performance and ensure team members have a thorough understanding of their role and responsibilities
- Monitor individual and team performance to build customer service capability and high performance customer service outcomes
- Develop and support a positive team culture of continuous improvement
- Ensure delivery of excellent customer service through fast and accurate processing of Customer queries and coordinating with other departments to resolve customer enquiries
- Managing customer escalations and liaising with internal departments to resolve complaints
- Report on a daily basis activity and results
- Providing administrative and account support including month end processes
- Previous experience with customer service in a leadership role
- Essential Experience in working and/or running a call center
- The ability to build long term internal and external relationships
- Exceptional written & verbal communication skills
- Attention to detail and problem solving
- Intermediate Microsoft Office skills
- Time Management and Organisational Skills

If you are looking for an exciting role supporting a great team and the opportunity to advance your career with a global and reputable company, then this is the role for you APPLY NOW

  • Receptionist/Account Officer

    23 hours ago

    Adelaide, South Australia Leader Full time $60,000 - $80,000 per year

    Receptionist / Accounts OfficerCompany: Leader Computers – Adelaide SAFull-Time | Competitive Remuneration | Training ProvidedAbout usLeader Computers is a nationally recognised and rapidly growing IT & Telecommunications distributor based in Adelaide's CBD. As Australia's largest manufacturer of notebooks and servers, and distributor of over 80 leading...

  • Customer Service Team Leader

    5 days ago

    Adelaide, Australia Workskil Australia Ltd Full time

    **About the Role** Workskil Australia is a national provider of Employment Services delivering the Australian Government’s Workforce Australia program. The program is playing a critical role in Australia’s economic recovery by getting people back into work. We are seeking a proactive Customer Service Team leader who is action-oriented, resilient and...

  • Customer Service Team Leader

    7 days ago

    Adelaide Region SA, Australia HAYS Full time

    This creative agency is looking for an outstanding Customer Service Team Leader to join their team. **Your new company** As a Team Leader, you will be reporting to the Customer Service Manager and lead a team of 4 Customer Service Consultants. You will work within a small, experienced team which supports their external sales team and customer base. Within...

  • Team Leader, Customer Service

    1 week ago

    Adelaide, South Australia Anglicare SA Full time $90,000 - $120,000 per year

    Work options: Hybrid Lead a team that serves as the welcoming voice of AnglicareSA. Your leadership will help ensure every customer feels heard, respected and supported from the very first interaction.You'll belong to a supportive, values-driven team that thrives on collaboration, compassion and shared purpose.Enjoy flexible working arrangements, access to...

  • UC, VoIP

    2 weeks ago

    Adelaide, South Australia Leader Full time $104,000 - $250,000 per year

    UC, VoIP & AV Solutions Sales LeadCompany: Leader ComputersLocation: Adelaide, SAWork Type: Full-timeJob Function: Sales Leadership & Strategic GrowthJoin Australia's Fastest-Growing IT Distributor — Be at the Forefront of IT & AI InnovationAre you a driven, hands-on sales leader with a passion for Unified Communications and high-growth vendor...

  • Sales and Enablement Specialist

    2 weeks ago

    Adelaide, South Australia Leader Full time $60,000 - $120,000 per year

    Position: Sales and Enablement SpecialistCompany:Leader ComputersLocation: Adelaide, SAEmployment Type: Full-timeAbout UsJoin Australia's Fastest-Growing IT Distributor – Work with A-Players, Deliver A-Grade ResultsAre you passionate about driving sales success and enabling teams to perform at their best? Do you thrive in a fast-paced, high-performance...

  • Team Leader Ambulance Services

    1 week ago

    Adelaide, South Australia Royal Flying Doctor Service of Australia Full time $80,000 - $120,000 per year

    About the Royal Flying Doctor Service South Australia / Northern Territory (RFDS SA/NT)We are trusted leaders in providing aeromedical and primary health care services to people in remote, rural and regional locations across South Australia and the Northern Territory. Our five-year Strategic Plan is focused on growing as an innovative, responsive and...

  • Receptionist

    4 weeks ago

    Adelaide, South Australia Leader Computers Full time

    OverviewLeader Computers is hiring a Full-time Receptionist role in Adelaide, SA. Apply now to be part of our team.Leader Computers is hiring a Full-time Receptionist role in Adelaide, SA. Apply now to be part of our team.Job summaryLooking for candidates available to work:Monday: Morning, AfternoonTuesday: Morning, AfternoonWednesday: Morning,...

  • Receptionist

    4 weeks ago

    Adelaide, South Australia Leader Computers Full time

    OverviewLeader Computers is hiring a Full-time Receptionist role in Adelaide, SA. Apply now to be part of our team.Leader Computers is hiring a Full-time Receptionist role in Adelaide, SA. Apply now to be part of our team.Job summaryLooking for candidates available to work:Monday: Morning, AfternoonTuesday: Morning, AfternoonWednesday: Morning,...

  • Team Leader Customer Experience

    2 weeks ago

    Adelaide, Australia City of Burnside Full time

    Applications closing on 02 October 2025, 05:00 PM Are you passionate about delivering an exceptional customer experience and leading a high-performing team? We’re looking for a dynamic Team Leader – Customer Experience to drive strategic improvements and champion a community-focused service culture across the City. In this pivotal role, you’ll lead a...