Process Improvement Coordinator

Hybrid working model - Traralgon based role with great benefits. Can you lead current and future state process mapping? Do you enjoy collaborating and engaging with multiple stakeholders?

**Our organisation**

We exist to deliver reliable, high-quality water, wastewater and waste recovery services to ensure the economy and liveability of the central Gippsland region.

We are focused on:

- Maintaining affordable quality water and wastewater services for our customers.
- Our sustainable future and future of the region.
- Continuing to strengthen the important role we play in our local communities.

There are many benefits in working for us, we offer:

- Competitive salary.
- Ongoing training and development opportunities.
- Work variety.
- A positive environment.

We focus on building the capability and culture of our people into a more highly skilled, professional, customer focused and efficient organisation.

We do truly meaningful work within a supportive and inclusive culture that encourages you to make the most of your talents.

**The role**

Join our Enterprise project team as a Process Improvement Coordinator, where you'll play a key role in transforming business processes to align with our new cloud-based Integrated Enterprise Management System. This system will replace four key technology services: Finance, Human Resources, Safety Management and Enterprise Project Management. You’ll be responsible for identifying, analysing, and optimising processes to ensure they meet organisational needs and are ready for future use.

In this role, you’ll collaborate closely with the business and external vendors to map and improve processes across integrated technology platforms. Working under the guidance of the Enterprise Delivery Manager, you’ll ensure our enterprise solution outcomes align with the operational model, driving organisational transformation and operational success.

**What you’ll bring**
- Proven experience in identifying, analysing, and optimising business processes, with the ability to gather and interpret data to improve operational efficiency.
- Expertise in facilitating stakeholder workshops to map current processes and design future workflows aligned with new technology solutions and business needs.
- Strong skills to train and support the organisation in process mapping, review, and the use of Promapp software to document core processes.
- Experience in supporting business readiness and adoption of new processes for each project phase.
- A holistic understanding of integrated systems, with the ability to anticipate how changes in one system may impact others across the business.

**Freedom**

We offer a variety of flexible arrangements to suit our employees varied needs and the business, including purchased leave, varied start and finish times, working from alternative locations and accrued days off. We understand that Gippsland Water and our customers benefit from enabling our employees to achieve balance in work and life.

**How to apply**

For specific enquiries relating to this position, please contact **Elisabeth Howson, Acting Enterprise Delivery Manager on 0436 967 779.**

**Applications close on Sunday 19 January 2025.**

Before applying, we encourage you to read the position description and reach out to us.

**If you are excited about this opportunity, please submit a cover letter detailing what attracted you to this role and why you believe your skills and experience are suited to this role, along with a copy of your current resume.**

Shortlisted applicants may be required to undertake a National Police Check.