Customer Experience Design Lead

2 days ago


Brisbane, Australia Talent International Full time

australia brisbane contract negotiable- **9 month Contract | Possible extension**:

- **Flexible WFH arrangement | Not fully remote**:

- **Paying up too $760 inc super P.D**

**The role**:
The Queensland Government Customer and Digital Group leads and drives a more digital enabled and responsive government, whilst facilitating simple and effective access to services for all Queenslanders. We provide digital, strategic and service delivery leadership and capability to enable more responsive service across the Queensland Government.
This role presents an exciting opportunity to shape and deliver a wide range of Customer and Digital Group priorities (transformational, operational and enabling).

**What we are looking for**:
As the Customer Experience Design Lead, you will be responsible for creating an engaging, inclusive, accessible and measurable digital experiences for Queenslanders.
- Work collaboratively within a cross functional team to design digital solutions with a focus on user experience, consistency, accessibility, performance, and scalability.
- Design and facilitate customer and stakeholder workshops and co-design sessions to support a full product or service life cycle.
- Lead and facilitate a life events approach across Queensland Government, including collaboration in national programs of work.
- Conduct primary research in the form of user research, user testing and customer interviews.
- Analyse customer research from primary and secondary sources to produce accurate and validated reports, journey maps, personas, product development plans, and synergised recommendations.
- Employ user-centred design techniques to develop site maps, flow diagrams, information architecture, wireframes, prototypes (high and low fidelity), and digital copy based on user research and insights to support the user experience.
- Use existing design patterns, components and features to prototype new digital functionality.
- Work within a cross functional team to contribute to the agile delivery of digital products from concept development through to successful delivery and implementation, including working with delivery managers, business analysts, developers and testers to plan sprints and develop requirements and user stories based on user needs.
- Work with stakeholders to build human-centred design and customer experience capabilities across Queensland Government.- **Ziomi Warchalowski** on
- **0475092132** for a confidential chat.



  • Brisbane, Queensland, Australia Department of Customer Services, Open Data and Small and Family Business Full time $120,000 - $180,000 per year

    The Digital Customer (Smart Service Queensland) team within the Department of Customer Services, Open Data and Small and Family Business (CDSB) provides digitally enabled whole-of-government services to the Queensland public through multiple channels including phone, counter and online. This stream brings together technology, development, products, design,...


  • Brisbane, Australia Nous Group Full time

    **Nous is a great place to work** Nous Group is an international management consultancy with over 600 people working across Australia, the UK and Canada. We are a values-based organisation that partners with leaders to shape world class businesses, effective governments and empowered communities. Nous is recognised as Australia's top workplace, ranking...


  • Brisbane, Australia Queensland Government Full time

    **As User Experience Design Lead you will**: Design interactive experiences that Queenslanders intuitively understand and feel empowered by. Safeguard design principles and standards and use your passion and willingness to inspire and coach others within a vibrant design and stakeholder community. Practice inclusive and evidence-based decision making whilst...


  • Brisbane, Australia Swyftx Full time

    At Swyftx, we're not just building a fintech scaleup; we're shaping the future of Australia's digital currency industry. With over 700,000 users, we have our sights set high, aiming to be Australia's most trusted cryptocurrency trading platform and the next billion-dollar success story. As the Customer Experience Lead, you'll be instrumental in driving the...

  • Lead Content Designer

    2 weeks ago


    Brisbane, Queensland, Australia Department of Customer Services, Open Data and Small and Family Business Full time $90,000 - $120,000 per year

    The Digital Customer (Smart Service Queensland) team within the Department of Customer Services, Open Data and Small and Family Business provides digitally enabled whole-of-government services to the Queensland public through multiple channels including phone, counter and online. This stream brings together technology, development, products, design,...


  • Brisbane, Australia Hudson Australia Full time

    This pay rate is inclusive of mandatory 25% casual loading - Inital contract to start ASAP until 30/06/2025 with possible extension paying approx $1071/day - Brisbane CBD Location with flexibility to WFH 2 days per week Our client, a large complex Queensland Government Department, are currently seeking a Customer Experience Implementation Lead for an...

  • design lead

    3 weeks ago


    Brisbane, Queensland, Australia Brisbane City Council Full time

    OverviewBrisbane City Council's Library and Customer Services Branch is committed to delivering exceptional customer service and experiences by continually enhancing processes for the Brisbane community. We are now accepting applications from talented and creative Customer Experience Design Leads to join our team. In this pivotal role, you will drive...

  • design lead

    3 weeks ago


    Brisbane, Queensland, Australia Brisbane City Council Full time

    OverviewBrisbane City Council's Library and Customer Services Branch is committed to delivering exceptional customer service and experiences by continually enhancing processes for the Brisbane community. We are now accepting applications from talented and creative Customer Experience Design Leads to join our team. In this pivotal role, you will drive...

  • design lead

    2 days ago


    Brisbane, Queensland, Australia Brisbane City Council Full time $70,000 - $120,000 per year

    Are you a curious and creative customer experience design specialist?Can you navigate complexity and change effectively to drive projects forward?Do you have exceptional customer and stakeholder engagement skills to build and nurture authentic and collaborative partnerships?Bring your enthusiastic team spirit, your passion to make a difference and love of...

  • Visual Designer

    4 weeks ago


    Brisbane, Queensland, Australia Place Design Group Full time

    Are you a creative powerhouse with a passion for placemaking? Do you thrive in collaborative, multidisciplinary environments and want to help shape the visual language of places and spaces across Australia and beyond? Come and join our Brisbane teamPlace Design Group is on the lookout for a talented Visual Designer to join our growing Visual Design Team....