Release and Environments Manager

**Be Part of Our Next Chapter**

For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. And while we’ve already done a lot of work we’re proud of, we’re just getting started

We’re a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.) We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia.

Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose - _Creating Connections. Empowering Partnerships. Always Evolving_. Through hard work, dedication and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators and over-achievers. And together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.

The Release and Environments Manager is responsible for overseeing the planning, coordination, and management of software releases across various environments, ensuring that all systems and processes related to deployment and hardware releases are functioning smoothly. This role involves close collaboration with development, QA, operations, and client facing teams to ensure that releases are delivered on time, within scope, and with high quality.

**Individual Accountabilities**:

- Plan, manage, and coordinate all activities related to the software release process, including scheduling, communication, and documentation.
- Define and implement release management processes and ensure adherence to the best practice process is followed across all teams.
- Collaborate with project managers, tech leads, QA teams, Operations and stakeholders to identify potential risks and issues in the release pipeline and mitigate them effectively.
- Ensure that releases are planned, tested, and delivered according to the agreed timelines and that all necessary approvals are obtained.
- Responsible for advising on pre-implementation, implementation, post implementation and rollback steps
- Facilitate release planning meetings and post-release reviews to gather feedback and improve processes.
- Manage and maintain all environments (development, testing, staging, production) to ensure they are stable, reliable, and appropriately configured.
- Work with project managers, tech leads, QA teams, operations and stakeholder teams to provision and maintain environments, ensuring that they align with project requirements.
- Monitor environment usage and performance, identifying and resolving issues that may impact the release process.
- Develop and implement processes for environment refreshes, backups, and disaster recovery
- Collaborate with DevOps teams to automate build, test, and deployment processes, reducing manual intervention and increasing release frequency.
- Provide regular updates to stakeholders on the status of releases, including risks, issues, and key milestones.
- Maintain comprehensive documentation for all release and environment management processes, including configuration management, deployment procedures, and rollback plans.
- Ensure that all releases comply with regulatory requirements, security policies, and internal standards.
- Conduct audits and reviews of release processes and environments to identify areas for improvement and ensure continuous compliance.

**Qualifications and Experience**:

- Bachelor's degree in Computer Science, Information Technology, or a related field. Advanced certifications in IT management, project management (e.g., PMP, ITIL), or DevOps are preferable.
- Minimum of 5 years of experience in release management, environment management, or a related role within a technology-driven organisation.
- Proven experience in managing software releases in a complex, multi-environment setup.
- Hands-on experience with CI/CD tools (e.g., Jenkins, GitLab CI, Azure DevOps) and version control systems (e.g., Git).
- Proficiency in scripting and automation tools (e.g., PowerShell, Python) is desirable.
- Familiarity with cloud environments (e.g., AWS, Azure) and containerization technologies (e.g., Docker, Kubernetes) is an advan