Customer Service Representative

1 week ago

Shellharbour, Australia Ashdown Consulting Full time

$32.69/Hour + Super
- 3 Month Contract
- Shellharbour

**Customer Service Representative |3 Month Contract |$36.12 P/H inc. Super**
- $32.69/Hour + Super
- 3 Month Contract
- Shellharbour

**About the Company**

This NSW Government agency is a major service provider who strives to deliver a more consistent and efficient experience within government. This government agency uses data and behavioural insights to drive improvements with government and providing services to NSW. We are looking for someone to start ASAP for a 3-month contract paying $32.69/Hour + Super. This role is located in Shellharbour

**About the team**

You will be apart of a highly professional and dedicated cohort who value independence, communication, accountability and integrity.

The Team you are joining is a high functioning and performing team amongst a leading NSW Government agency. A team of like-minded individuals who thrive to deliver outstanding work to help residents of NSW.

**About the Role**

We are currently seeking to appoint a Customer Service representative with a leading NSW Government agency. This role is responsible for providing customer service and assistance to the community.

**Key accountabilities include**:

- Utilise generalist knowledge and training to handle and share information with contact centre customers.
- Create a positive relationship in all customer interactions across all interaction channels, maintaining a professionally courteous and friendly manner. Ensure client satisfaction as a priority as assessed and monitored through customer feedback.
- Provide accurate, effective and high quality customer service consistent with NSW vision, mission, values and business requirements as assessed by internal quality reviews.
- Develop and maintain a thorough knowledge of information resources and NSW operating practices and procedures.
- Provide in-scope enquiry resolution for inbound calls either by reference to the NSW digital channel or by transfer to a NSW specialist.
- Provide out-of-scope enquiry resolution for inbound calls by transfer or referral to the appropriate external agency or organisation.
- Provide enquiry resolution, update records and complete transactions for basic contact centre specialist agency services.
- Acknowledge and accurately record customer complaints. Escalate unresolved issues through appropriate channels.
- Comply with privacy requirements and legislative obligations ensuring confidentiality, privacy and integrity of information is not compromised.
- Access and utilise various basic digital data storage systems to locate, provide and update customer information.
- Accurately create, update and maintain NSW customer, interaction and transaction records.
- Contribute to continuous improvement initiatives through new ideas and identification of opportunities to improve the efficiency of work processes. Contribute positively to the implementation of changes in the workplace.
- Make a positive contribution to the team, contact centre and organisational environments.

**About You**
- Proven experience with customer service over the phone
- Experience in an office environment
- Great communication skills

**Benefits of contracting through Ashdown People**
- 5th largest supplier to the NSW Government
- Get paid weekly
- Offer Insurances for ABN Contractors
- Consistent communication & transparency
- Detailed onboarding & support

  • Customer Service Assistant

    2 days ago

    Shellharbour, Australia S&P LOTTO & GIFTS PTY LTD Full time

    CUSTOMER SERVICE REPRESENTATIVE - SERVING CUSTOMER - CASH HANDLING - STOCK TAKE AND STOCK HANDLING **Job Types**: Full-time, Part-time, Casual Part-time hours: 25 per week **Salary**: $30,000.00 - $40,000.00 per year Schedule: - Shift work **Experience**: - Inbound call centre: 1 year (preferred) - Outbound call centre: 1 year (preferred) - Customer...

  • Customer Service Specialist

    2 weeks ago

    Shellharbour, Australia Great Southern Bank Full time

    **More about the role** Our **Customer Service Specialist** (Personal Lender) role is pivotal to supporting our purpose. Based in our Shellharbour branch you will provide support and serve the local community as the first point of contact for our retail customers and their banking needs. You’ll be challenging yourself every day to deliver sales results...

  • Customer Service Specialist

    2 weeks ago

    Shellharbour, Australia Great Southern Bank Full time

    At Great Southern Bank we're a customer-obsessed bunch. We pull out the stops to help all Australians own their own home. This means attracting and retaining customers through our strong brand, clever propositions, and award-winning service and support. Our Customer Service Specialist role is pivotal to supporting our purpose. Based in our **Shellharbour**...

  • Customer Service Officer

    2 weeks ago

    Shellharbour, Australia NSW Department of Communities and Justice Full time

    Division: Northern CPPYJ- Location: ShellHarbour, NSW, AU, 2529 Wollongong, NSW, AU, 2500 Nowra, NSW, AU, 2541- Req ID: 67399**Customer Service Officer** **Talent Pool** **Illawarra Shoalhaven District which includes locations Wollongong, Shellharbour and Nowra** **Talent Pool recruitment** **Clerk Grade 1/2** **Salary $70,694.00 to $76,857 per annum +...

  • Customer Delivery Driver

    7 days ago

    Shellharbour, Australia J.CO Logistics Full time

    **Drive the Future of Grocery Delivery with Australia’s Leading Supermarket** **Location**: Illawarra **Employment Type**: Permanent Position with Guaranteed Hours and Weekly Pay **About the Opportunity**: We’re looking for reliable and motivated Customer Delivery Drivers to join our expanding team across Wollongong, Warrawong, Warilla, and Stocklands...

  • Retail: Casual Customer Service

    3 weeks ago

    Shellharbour, New South Wales, Australia Telstra Full time

    Join or sign in to find your next jobJoin to apply for the Telstra Retail: Casual Customer Service & Sales Consultant role at Telstra3 days ago Be among the first 25 applicantsJoin to apply for the Telstra Retail: Casual Customer Service & Sales Consultant role at TelstraTelstra is hiringWe're an iconic Aussie brand with a global footprint. Our purpose is to...

  • Customer Service and Optical Assistant

    5 days ago

    Shellharbour, Australia Oscar Wylee Full time

    **Join and grow with Oscar Wylee as an Optical Assistant!** At Oscar Wylee, we pride ourselves on our culture and people. The culture is vibrant, supportive & exciting! **Oscar Wylee** Oscar Wylee is a growing optical retailer that is recognised for it's culture and innovation. Our team is our soul! This is an incredible time to join the Oscar Wylee...

  • Customer Sales

    4 weeks ago

    Shellharbour, New South Wales, Australia Repco Full time

    Customer Sales & Service -Repco Shellharbour - CasualJoin or sign in to find your next jobJoin to apply for the Customer Sales & Service -Repco Shellharbour - Casual role at RepcoCustomer Sales & Service -Repco Shellharbour - Casual2 days ago Be among the first 25 applicantsJoin to apply for the Customer Sales & Service -Repco Shellharbour - Casual role at...

  • Customer Service Assistant Shellharbour

    2 weeks ago

    Shellharbour, Australia My First Gym Shellharbour Full time

    Skills and experience - Experience and a passion working with children - A fun loving attitude - Hold a current working with children's check (or willing to get one) - First Aid Certificate (ideal but not essential) - Strong customer service skills - Ability to work well in a team environment - Ability to redirect and think quick on your toes This role is...

  • Telstra Retail: Casual Customer Service

    2 weeks ago

    Shellharbour, New South Wales, Australia Aboriginal Health Council of Western Australia Full time

    Employment TypeCasualClosing Date7 Sept 2025 11:59pmJob TitleTelstra Retail: Casual Customer Service & Sales Consultant SHELLHARBOURJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your...