Customer Service Officer

Located 20km west of Sydney on Dharug country, with a population of 240,000 residents, Cumberland City Council is the fourth most populous Local Government Area in Greater Sydney. Cumberland boasts one of the most diverse communities in Australia, with people from many different backgrounds and cultures living alongside one another.

Our people are focused on driving community outcomes, programs and services to innovate, inspire and deliver change for the community we represent and has worked hard to fulfil its community’s vision for Cumberland as a place where anyone can feel **welcome**, **belong**and **succeed**.

**ABOUT THE OPPORTUNITY**:
Council’s Assets, Capital and Facilities unit sits within the City Services directorate and focuses on the management of the Cumberland LGA. Cumberland City Council owns and operates four (4) Aquatic Centres and two (2) Fitness facilities across the LGA which provide recreational services to our community.

In contributing to the overarching vision, the Customer Service Officer - Aquatic Centre will deliver a quality customer experience and act as a first point of contact for all swim centre related enquiries and bookings.

The successful applicant will require:

- Current Working with Children Check (WWCC)
- Current First Aid Certificate
- Demonstrated ability to work within a team environment
- Excellent communication & customer service skills
- Strong time management and organisational ability
- Experience dealing with customer enquiries and complaints
- Experience using leisure management software
- Experience in database management and report writing

Download the position description here for more information.

**About this role**:

- Permanent, full-time position
- 70 hour fortnight and will be required to work on a rotating roster which includes one weekend a fortnight.
- Access to Council's 9 day fortnight Rostered Day Off (RDO) arrangement
- Located at Council's Swim Centres, with occasional travel required across Council worksites, and may be required to work across any of Council’s work locations

**Salary information**: The salary and conditions of employment are in accordance with the NSW Local Government (State) Award.
- Grade 4 of the Cumberland Salary Structure with a salary range of $1,064.88 to $1,224.61 per week, plus 11.5% superannuation
- The commencing salary will be negotiated, taking into consideration the successful applicant's qualifications, skills and experience related to the role

**WHAT WE CAN OFFER**:

- We promote work-life balance and offer flexible working arrangements including working from home opportunities or an additional three (3) days' leave for front-facing roles that are unable to access working from home arrangements
- Training and professional development opportunities available to develop skills and grow your career
- Leave entitlements including annual leave,**15 days personal leave per year, parental leave and access to Long Service Leave after five (5) years (where applicable)
- Three (3) additional grant days of paid leave over Christmas (where applicable)
- Corporate Health Insurance discounts
- Health and Wellbeing Programs to support our staff by providing access to online professional learning, paid leave to undertake annual skin checks, COVID-19 vaccinations and to donate blood
- Subsidies to assist with the cost of wellness and fitness activities
- Free access to Council owned and managed Aquatic Centres
- Access to Council's Fitness Passport Program and Employee Assistance Program (EAP).

**ABOUT US**:
**What you'll need to have for this role**:

- The right to live and work in Australia
- Be able to provide information for pre-employment checks required for the position
- Participate in health monitoring as outlined in the risk assessment for this position and Council’s Health Monitoring Procedure, as required
- Provide evidence of your vaccination status as part of the employment screening process, in accordance with Council’s COVID-19 Vaccination Procedure.

**Closing date: 11:59pm, Sunday, 5 January 2025**

**HOW TO APPLY