Service Desk Support Officer

Cumberland City Council is located within the fast-growing Central City District and is on the doorstep of two of Greater Sydney’s new cities, between the Greater Parramatta and Olympic Park (GPOP) area and the new Western Parkland City. The Central City District is benefiting from unprecedented city-scale infrastructure investments, making this an exciting time to join Cumberland.

Located 20km west of Sydney on Dharug country, with a population of 240,000 residents, Cumberland is the fourth most populous LGA in Greater Sydney. Cumberland boasts one of the most diverse communities in Australia, with people from many different backgrounds and cultures living alongside one another.

Our people are focused on driving community outcomes, programs and services to innovate, inspire and deliver change for the community we represent.

Cumberland City Council adheres to the principles of a child safe organisation and is committed to the care and protection of all children and young people. Council has worked hard to fulfil its community’s vision for Cumberland as a place where anyone can feel **_welcome_**, **_belong_**_ _and **_succeed_**.

**ABOUT THE OPPORTUNITY**:
We have an exciting opportunity within our Technology Services team for a dynamic Service Desk Support Officer. Reporting to the Service Desk Coordinator, the Service Desk Support Officer role is responsible for providing a multi-level service desk support for staff. This includes issuing and installing new devices, configuration, device support, technical support, logging issues and cases, troubleshooting, escalating cases as required.

This role will also assist with the implementation of new technologies and projects across Council, liaising with external service providers and supporting Council's elected representatives with Council supplied hardware and software.

The successful applicant will require:

- Tertiary qualification in Computer Science, Business Information Technology or at least two (2) years’ experience in an Information Technology support role i.e. helpdesk or desktop support
- Experience operating in a corporate networking environment
- Experience in Active Directory
- Experience in using a service management software solution for tracking and resolution of issues, asset management etc.
- Experience with a wide range of operating systems including windows, IOS and Android
- Experience with one-on-one staff training in a computer environment
- Current class C drivers licence.

Download the position description here for more information.

**Position information**: This is a permanent, full-time position, working a 70 hour fortnight, with access to Council's 9 day fortnight Accrued Day Off (ADO) arrangement.

This role will be located at Council's Merrylands and Auburn Office, with travel required to work across any of Council’s designated work locations.

**Salary information**: The salary and conditions of employment are in accordance with the NSW Local Government (State) Award.
- Grade 9 of the Cumberland Salary Structure with a salary range of $1,350.06 to $1,552.57 per week, plus 10% superannuation
- The commencing salary will be negotiated, taking into consideration the successful applicant's qualifications, skills and experience related to the role.

**WHAT WE CAN OFFER**
- We promote work-life balance and offer flexible working arrangements including working from home opportunities
- Training and professional development opportunities available to develop skills and grow your career
- Leave entitlements including annual leave,** **15 days personal leave per year, parental leave and access to Long Service Leave after five (5) years (where applicable)
- Three (3) additional grant days of paid leave over Christmas (where applicable)
- Health and Wellbeing Programs to support our staff by providing access to online professional learning, paid leave to undertake annual skin checks, COVID-19 vaccinations and to donate blood
- Subsidies to assist with the cost of wellness and fitness activities
- Free access to Council owned swimming pools
- Access to Council's Fitness Passport Program and Employee Assistance Program (EAP).

**ABOUT US**:
Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment checks required for the position. This may include criminal record checks, qualification and licence checks, and proof of the right to work in Australia (please refer to the position description for the specific qualifications and requirements for this role). Copies of sighted documents will be kept by Council for its records as proof of verification.

Council's COVID-19 Vaccination Procedure has been designed and adopted to protect the health and safety of our people, our customers and the community. It is a condition of employment that all applicants produce evidence of their vaccination status as part of the employment screening process.

**Enquiries**:Telephone **Mark Ratcliff