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Service Desk Support Officer

2 weeks ago

Merrylands, Australia Cumberland Council Full time

Located 20km west of Sydney on Dharug country, with a population of 240,000 residents, Cumberland City Council is the fourth most populous Local Government Area in Greater Sydney. Cumberland boasts one of the most diverse communities in Australia, with people from many different backgrounds and cultures living alongside one another.

Our people are focused on driving community outcomes, programs and services to innovate, inspire and deliver change for the community we represent and has worked hard to fulfil its community’s vision for Cumberland as a place where anyone can feel **welcome**, **belong**and **succeed**.

**ABOUT THE OPPORTUNITY**:
We have an exciting opportunity within our Technology Services team for a dynamic Service Desk Support Officer to join the team and be responsible for all staff technology related issues across all Council locations. Reporting to the Service Desk Coordinator, the role includes new device configuration and distribution, asset management, telephony support, computer network issues, support for MFD (Printer), software installations and general technical assistance.

The position will also be required to assist in the rollout of new technologies across Council and participate in related projects. The position will be predominantly based in our Auburn and Merrylands Service Centres however the successful applicant will be expected to travel to any of Council’s approximate 30 networked sites to provide support and conducting regular asset checks as required.

The successful applicant will require:

- Tertiary qualifications in computer science, business information technology and/or two (2) years’ experience in an Information Technology support role i.e. first or second level service desk support
- Experience operating in a corporate networking environment, remote user support and onboarding of new and offboarding of departing staff
- Demonstrated experience in provisioning hardware and asset management
- Experience in Active Directory both on prem and Azure
- Experience with a wide range of operating systems including but not exclusive to Windows, IOS and Android
- Experience with one-on-one staff training in a computer environment
- To be proactive and able to work with mínimal supervision
- Class C drivers licence.

Download the position description here for more information.

**About this role**:

- Permanent, full-time position
- 70 hour fortnight/week
- Access to Council's 9 day fortnight Accrued Day Off (ADO)
- Located at Council's Merrylands office, with frequent travel required across Council worksites, and may be required to work across any of Council’s work locations

**Salary information**: The salary and conditions of employment are in accordance with the NSW Local Government (State) Award.
- Grade 9 of the Cumberland Salary Structure with a salary range of $1,503.92 to $1,842.30 per week, plus 12% superannuation
- The commencing salary will be negotiated, taking into consideration the successful applicant's qualifications, skills and experience related to the role

**What you'll need to have for this role**:

- The right to live and work in Australia
- Be able to provide information for pre-employment checks required for the position, including attending a physical pre-employment medical examination as required
- Participate in health monitoring as outlined in the risk assessment for this position and Council’s Health Monitoring Procedure, as required
- Provide evidence of your vaccination status as part of the employment screening process, in accordance with Council’s COVID-19 Vaccination Procedure.

**WHAT WE CAN OFFER**:

- We promote work-life balance and offer flexible working arrangements including working from home opportunities or up to an additional five (5) days' leave for front-facing roles that are unable to access working from home arrangements
- Training and professional development opportunities available to develop skills and grow your career
- Leave entitlements including annual leave,**15 days personal leave per year, parental leave and access to Long Service Leave after five (5) years (where applicable)
- Three (3) additional grant days of paid leave over Christmas (where applicable)
- Corporate Health Insurance discounts
- Health and Wellbeing Programs to support our staff by providing access to online professional learning, paid leave to undertake annual skin checks, COVID-19 vaccinations and to donate blood
- Subsidies to assist with the cost of wellness and fitness activities
- Free access to Council owned and managed Aquatic Centres
- Access to Council's Fitness Passport Program and Employee Assistance Program (EAP).

**ABOUT US**:
**ENQUIRIES**:
**Closing date: 11:59pm, Tuesday 29 July 2025**

**HOW TO APPLY