Customer Service Representative Truganina Location

2 weeks ago

Truganina, Australia Sharp & Carter Full time

Work close to home | Western Suburbs location with onsite parking
- Opportunity for growth and development | Established & supportive team
- Fantastic on the job training | $60,000 -$65,000 Plus Superannuation

**About the role**

**The Organisation**

Our client is an instantly recognizable name within the manufacturing wholesale space who has a strong reputation in market. They are a diversified group that fosters and facilitates a collaborative and engaging culture.

**Responsibilities**

Working as part of the Customer Service Team, your key focus areas will be:

- Ensure all customer details and data is entered onto internal systems
- Internal liaison with logistics, warehouse, & sales team
- Prepare sales reports and updates for management
- Issuing credits, refunds and dealing with customer complaints.
- Liaising with customers regarding shipment, ETA’s, or missing goods
- Freight & shipping administration
- General administrative duties and ad-hoc tasks as required.

**Experience**

The successful applicant will have a strong background as a Customer Service administrator with a proven ability to work autonomously and be solutions focused. Experience working in a face paced and at times challenging environment would be highly regarded. The following experience is essential to progress with this role:

- A strong attention to detail and problem solver
- Experience in similar Customer Service or Retail background
- Experience using CRM software’s
- The ability to manage and prioritise a number of tasks at once
- Establish and maintain effective customer relationships
- Strong verbal and written communication skills

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