Direct Marketing Coordinator

A perfect role for one with excellent skills in customer service and relationship building
- Join Vinnies and be part of its good works
- Not-for-profit salary packaging options, increase your take home pay with tax free benefits

The St Vincent de Paul Society is a leading provider of community support services, whose mission is to shape a more just and compassionate society.

We believe our employees are key to our success and offer Learning and Development programs to enhance and grow your career across a range of teams and services. The Society recognises the value of an inclusive work environment and believes that our diversity is a strength in the work we do within our local communities.

**Your new role**:
As **Direct Marketing Coordinator - Donor Care & Regular Giving**, you will build and strengthen our donor care services to enable maintenance of long-term supporter relationships. Your ability to establish rapport, exude warmth and friendliness during telephone engagements will be vital in your role as first point of contact with donors. You will also coordinate activities relating to the delivery of the Regular Giving program as part of the Society’s key fundraising objectives. There is a lot of potential to learn and grow in this role especially for those with keen interest in direct marketing.

**Your responsibilities**:

- Provide timely response to enquiries, requests and feedback through telephone or written communication
- Proactively seek ways to improve donor care processes
- Participate in activities and initiatives aimed at increasing the level of supporter satisfaction
- Undertake activities relating to the Regular Giving program, i.e. telemarketing, lead generation, mailing, etc.

**To be successful, you will need**:

- Relevant qualifications in related disciplines e.g. business, marketing
- Excellent interpersonal and relationship management skills
- Proven ability to collaborate with internal and external stakeholders
- Effective time management and organisational skills
- Proficiency in MS Office software and experience using databases.
- Understanding of marketing and fundraising preferable. Direct Marketing knowledge would be advantageous.

**Information on how to apply.