Community Worker Team Leader

Discover a career where care goes both ways
- Location - Southern Sydney
- Permanent Full Time
- Pay rate - $44.99 per hour + superannuation
- Not for profit employer, so you pay less tax

Exciting things are happening at Catholic Healthcare We are celebrating 30 years of providing care and we now have 5000+ employees working with us. Our Mission is to promote the dignity, life and spirituality of older people through connected and inclusive communities.
We are growing and have an exciting opportunity for an energetic and client-centric individual who loves variety and thrives in a busy and integral position. Join our Home and Community Services (H&CS) team in the role of Community Worker Team Leader. This role leads our team of Senior Community Workers who provide face to face supervision throughout the region. Experience in the care sector preferred but not essential - some people leadership experience a must.
What will your role look like?
In this role, you will support and work collaboratively with other Team Leaders, to lead and coach a dedicated team of Community Workers who provide direct care to our older clients across Southern Sydney. This role is primarily office based.
**Day to day this includes**:

- Responsibility for day to day supervision, direction and management of Community Workers.
- Management of compliance requirements for Community Workers within Home & Community Services policies and procedures.
- Mentoring Community Workers by planning, directing and providing feedback from competency assessments/support visits.
- Overseeing the work of Community Workers, including conducting performance reviews, Performance Discussion Document (PDD) and provide guidance and direction to Community Workers to model and improve performance.
- Working closely with Coordinators and Care Advisors, providing feedback and addressing any service delivery concerns as they arise.
- Working closely with the Regional Manager to ensure Community Worker numbers meet the service demands of the region.
- Investigating incidents and complaints relating to Community Worker performance.
- Planning and management of leave requests for Community Workers.
- Organising, planning and documenting community worker meetings.
- Ensuring timely and effective resolution of concerns raised by Community Workers.
- Ensuring Community Workers are provided with regular feedback, are engaged and positive behaviour is recognised.

**To be successful in this role you’ll need**:

- Demonstrated experience in a supervisory position and some experience in managing performance - Essential
- High level of verbal and written communication skills
- Understanding of rostering management systems
- Previous experience as a Home Care Worker (min 3 years) or equivalent is highly desirable (but not essential)
- Cert lll or lV in Aged Care or equivalent preferred (but not essential)
- Demonstrated knowledge of WHS policy and processes
- High degree of computer competency with an ability to learn new software programs
- Registered and insured motor vehicle and a current unrestricted drivers' licence - paid travel time and Km's reimbursed

**What we can offer you**:

- Competitive hourly pay rate
- Not-for-profit tax benefits so you pay less tax
- Fitness Passport discounted gym benefits
- Paid Parental leave
- Long Service leave after 5 years
- A values-based organisation that welcomes applicants from all faiths and backgrounds

We know you have many choices of employer - choose Catholic Healthcare where you can make a positive impact and be well rewarded.
Hello Recruitment Agencies, thanks for thinking of us. Right now, we’re looking to fill this opportunity directly so if we do need your assistance we’ll be in touch.