Parts Logistics Support Specialist

4 days ago

Sydney, Australia Inchcape Full time

**About the Role**

AutoNexus (ANX) is a leading provider of automotive logistics and supply chain solutions in Australia. As a trusted partner to global automotive brands, we pride ourselves on delivering operational excellence and innovation across our national network. This role is based at our Volkswagen Group Australia (VGA) Chullora site, supporting one of the most prestigious automotive brands in the world.

We are seeking a hands-on and experienced **Parts & Logistics Support Specialist**to join our Volkswagen Chullora facility. This role supports the Parts Logistics function by ensuring alignment with global logistics standards, including LoPA, ISO, PCMS, and ECMS. With a strong operational focus, the specialist will ensure procedures are followed, KPIs are met, and documentation complies with VGA quality standards. The role also contributes to operational projects aimed at cost reduction and quality improvement.

**Key Responsibilities**
- Assess AIMS cases raised by dealers, investigate and process their credit claims daily, request and inspect returned parts from dealers, approving and finalising credits for payment. Reporting on high value damage claims
- Liaising with Warehouse and Transport Supplier to resolve Dealer issues such as order discrepancies, damaged parts, late deliveries, misdirected freight and credit returns
- Conduct quality checks on outbound orders, liaise with warehouse supervisor on outbound operational, stock integrity, service and quality issues
- Work with other departments regarding special requirements.
- Create and maintain reporting for both internal and external stakeholders that is relative, informative and builds a better customer experience

**What We’re Looking For**
- Knowledge of VW, Skoda and Audi parts for daily inventory operations
- Credits, Accounts, Quality or Administration Experience
- Strong commitment to follow-ups for the latest updates on various logistics compliance issues
- Previous experience with auditing, quality assurance and reporting desirable
- Automotive industry experience beneficial but not essential

**Why Join ANX/VGA?**
- Where possible, our flexible work policy helps support you in achieving a genuine work-life balance.
- Thorough and ongoing training provided to support you in all aspects of your role.
- Career and development opportunities - providing you with a sense of purpose and direction, you drive your destiny with Inchcape.
- Supportive team environment - we foster a positive and supportive team culture and thrive on working well together.
- Enjoy more time doing what you love with additional days off including an annual Wellbeing Leave Day and annual Volunteering Leave Day each year.
- Recognition and Rewards - we recognise individual and team accomplishments.
- Access to our employee benefits program including company car rental program and discounts on vehicle purchases, plus many more

**Ready to lead a high-performing warehouse team with AutoNexus at Volkswagen Chullora?

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