Partner in The Community Lived Experience

Partner in the Community (PITC) Pathway Coordinator - Lived Experience
Location to be negotiated, SA, Yorke Mid North Region, Eastern Adelaide, Western Adelaide
Full-time - Permanent
About Us
We are proud to be part of the merged care organisation that will be known nationally as BaptistCare. As a for purpose, Christian care organisation, we are committed to providing exceptional support and services across Australia. Together with BaptistCare (NSW, ACT, WA) and Baptist Care SA we employ over 12,000 dedicated employees and support over 38,000 customers to help people live well with dignity and purpose. From older Australians and their families to people facing significant disadvantage, our passion and our priority are the customers we serve. We strive to deliver care as it should be - with people right at the centre.
About the role
We are seeking a compassionate and community-minded individual to join our Partner in the Community (PITC) team as a Pathway Coordinator - Lived Experience. This unique role draws on your personal experience of living with disability to support others navigating the National Disability Insurance Scheme (NDIS) and related services.
As a PITC Pathway Coordinator, you’ll be the first point of contact for individuals with disability, providing guidance, and support throughout their journey. You’ll work collaboratively across regions to ensure person-centered, inclusive, and accessible service delivery. Your lived experience will be central to embedding the consumer voice in everyday practice.
Key Duties
- Provide guidance, support and advice to customers and assist them with navigating the National Disability Insurance Scheme (NDIS) Access Pathway and NDIS Participant plans
- Support customers to complete and submit documents that meet requirements for Scheme Access Requests
- Refer individuals to the appropriate Local Area Coordinator (LAC) or Early Childhood (EC) Teams once the necessary documentation has been provided
- Maintain asset maps and ensure community connections are in place for individuals aged 9 years and over
- Build Community Connections Plans as required
- Work collaboratively across the multi-disciplinary EC teams to ensure the entire Early Childhood pathway is managed smoothly for children under 9 years of age
- Utilise the Towards Inclusion Framework (TIF) to build individual and family capacity to clarify their goals, exercise choice and control and to participate in the community
- Ensure the timely provision of information, and linkages to mainstream services for participants and non-participants
- Support customers to complete and submit documents that meet requirements for Scheme Access Requests
- Follow all confidentiality, privacy and conflict of interest policies and procedures
- Consistently work within relevant standards and legislation including but not limited to:
The NDIS Act 2013 and associated rules
Children, Youth and Families Act 2005 (Vic)
Children, Young Persons, and Their Families Act 2009 (Tas)
Child Safe Standards (Vic, but applicable to Tas)
Carer Recognition Act 2010 (Cwlth) and 2012 (Vic)
Children and Young People (Safety) Act 2017 (SA)
- Provide information and support on the NDIS to service providers, people with disability, their families, and the community
- Contribute to a positive team environment
- Undertake other relevant duties as required

Workplace Health & Safety
- Report WHS hazards, injuries, and incidents (including near misses)
- Act responsibly to protect your safety and the safety of others
- Participate in and contribute to WHS improvement activities including inspections, audits, and other review activities
- Ensure tools, equipment, PPE, and clothing are in a safe condition before use and report/fix any defects as appropriate
- Actively participate in rehabilitation and return to work activities following any work-related injury
- Comply with responsibilities under the WHS Management System and any reasonable instructions, including during emergency situations
- Ensure any incidents you encounter are reported, supporting any investigations and the implementation of preventative measures

About You
You bring empathy, insight, and a commitment to inclusion, along with the following:
Lived experience of disability (highly desirable).
A relevant qualification in Disability or Community Services, or 2+ years’ experience in the sector.
Strong communication and interpersonal skills.
Ability to work independently and collaboratively.
Proficiency in Microsoft Office and client record systems.
Understanding of relevant legislation and child safety standards.
For You
Baptcare is focused on living our values, not just talking about them. You will find the culture at Baptcare is one of genuine respect, support, and positive intention. We work hard to achieve results through change, continuous improvement, and ongoing focus on providing the best service delivery to our stakeholders.
A competitive salary, plus access to the tax bene