Current jobs related to Customer Service Specialist - Thornbury - Maid To Clean
-
Customer Service Specialist
1 week ago
Thornbury, Australia Maid To Clean Full timePermanent Full Time - Hybrid Working Arrangement - 2 Days Office / 3 Days Home - Fast Paced and Dynamic Environment Maid to Clean is a rapidly growing, high-tech, home cleaning company that brings innovative technology and modern culture to the cleaning industry. - Permanent full-time role - Hybrid working arrangement - Work 2 days in our Thornbury office...
-
Care Professional
1 week ago
Thornbury, Australia Hazel Home Care Full time**Who am I?** I am a passionate person who loves working in an engaged and supportive environment to deliver amazing service and care to customers as part of a team. I have high empathy which enables me to understand the needs of our customers and to provide a service that exceeds their expectations. I As a high-performing individual, I love both the scope...
-
Bartender
7 days ago
Thornbury, Victoria, Australia Third Place Cafe Pty Ltd Full time $40,000 - $60,000 per yearAbout the role Newly opened Spanish Tapas Bar is seeking a passionate and experienced Bartender to join our vibrant team in Thornbury, VIC. This is a casual role, offering you the flexibility to balance your work and personal commitments.What you'll be doingPreparing and serving a wide range of alcoholic and non-alcoholic beverages to customersEnsuring high...
-
Retail Sales Assistant
7 days ago
Thornbury, Australia Ripe Maternity Wear Full timeJust like your family, Ripe is always evolving and growing. We are currently looking for a part time staff member to join our Warehouse Outlet team. If you are passionate about giving the best customer service to our Ripe mama's and mama's to be this is the job for you. We are looking for someone every Friday and Saturday 10am - 4pm. **Job Types**:...
-
Cafe Assistant Manager
1 day ago
Thornbury, Australia Hanna5 pty ltd Full time.To be an hobest and reliable person .Must be an An Australian resident .To be all roundet with 5 years experience in cafe and restaurants experience.. - To demonstrate an ability to deliver a great service to the customer - To be able to supervise other front of house and the k itchen staff.. .A good communicator with staff and customer - To be Aman...
-
Vehicle Detailer
2 weeks ago
Thornbury, Australia Super Tek Collision Repairs Full timeWe are keen to take on a **Vehicle Detailer** as a full-time or casual position to join our team in the workshop located in **Thornbury **with an immediate start for the successful person. **About Us** Originally established in 1996, Super Tek Collision Repairs has been providing automotive smash repairs to our valued customers in Thornbury, Kew,...
-
Foh Team Member
1 week ago
Thornbury, Australia Farro Hawthorn Full timeExciting opportunities are now open for awesome people to join our crew at Farro Thornbury. **About Us** Farro, is an Organic spelt Sourdough Pizzeria with locations in Hawthorn, Thornbury, and Fitzroy and believes in their guests making a conscious choice with what they eat. Farro is so much more than just quality & nutritious food; it’s an experience -...
-
Foh Team Member
7 days ago
Thornbury, Australia Farro Thornbury Full timeExciting opportunities are now open for awesome people joining our Farro Thornbury crew. **About Us** Farro is an Organic spelt Sourdough Pizzeria located in Hawthorn, Windsor, Thornbury, Fitzroy, and Caulfield North. Farro believes in their guests making a conscious choice with what they eat. Farro is so much more than just quality & nutritious food;...
-
Cafe Manager
2 weeks ago
Thornbury, Australia Rat the Cafe Full timeRat the Cafe Rat the Cafe is more than a cafe-we're a community hub that serves exceptional coffee, seasonal food, & good vibes. Known for our focus on sustainability & quality, we're proud to be a local favourite. As Cafe Manager, you'll oversee all aspects of our FOH operation, fostering a high-performing team while ensuring the day-to-day runs...
-
Italian Speaking Support Worker
2 weeks ago
Thornbury, Australia Hazel Home Care Full time**Who am I?** I am a passionate person who loves working to deliver an amazing service and care to customers. I have high empathy which enables me to understand the needs of the customers and to provide a service that exceeds their expectations. **Skills Required**: - Excellent communication skills - Strong empathy and compassion towards others - Ability...
Customer Service Specialist
2 weeks ago
Permanent Full Time
- Hybrid Working Arrangement - 2 Days Office / 3 Days Home
- Fast Paced and Dynamic Environment
Maid to Clean is a rapidly growing, high-tech, home cleaning company that brings innovative technology and modern culture to the cleaning industry.
- Permanent full-time role
- Hybrid working arrangement - Work 2 days in our Thornbury office and 3 days at home (after 6-8 week training period)
- Fast paced, dynamic working environment.
Do you have excellent communication and customer service skills? Are you able to rapidly respond to inquiries and problem-solve? Do you want a role that can offer a diverse and exciting future?
**Background**
Maid to Clean is a rapidly growing, high-tech, home cleaning company that brings innovative technology and a smart booking system to the cleaning industry. We specialize in premium quality cleaning and strive to provide exceptional service to all of our clients. We currently pride ourselves in being Melbourne's highest-rated domestic cleaning company on both Google and Product Review.
We are now in need of a new team member who will assist in running the day-to-day operations and customer service of the business. This will involve promptly replying to customers and cleaners with information, problem solving customer and cleaner queries, accurately following our systems/procedures and much more. The role will also require diplomatic complaint resolution - finding win-win solutions to customer complaints in ways that satisfy the customer, the cleaning team involved, and the business.
**The Role**
The primary function of the Customer Service and Operations Team is to ensure that all cleaning jobs taking place on the current day run smoothly. The role involves providing exceptional customer service to our cleaning teams and customers, multi-tasking several inquiries at once and problem-solving when things do not go to plan.
- Promptly acknowledge and action incoming requests via our text messaging system
- Quickly and efficiently use our computer systems
- Accurate data entry
- Problem-solve day-to-day issues
- Be extremely courteous and professional at all times
- Follow processes and procedures with a high level of detail
**Requirements**:
- Previous experience working with a service-based provider, or a call centre preferred
- Excellent verbal and written communication skills
- Attentive and highly responsive to new requests
- Must be highly organised and able to multi-task
- Ability to think analytically and problem solve is essential
- Efficient computing skills - 60 WPM+ preferred
- Dispute Resolution experience preferred
**Other Information**
Maid to Clean has been operating for almost 10 years now, however we are still a growing business with a dynamic working environment. We take pride in offering the best employment benefits possible to our staff and continually aim to be an employer of choice. Like all roles with Maid to Clean, there is a high degree of flexibility, including working at home for part of your working week. We are the perfect place for someone who is looking for a long-term opportunity and job stability within a business that offers growth opportunities, and the salary increases that come along with it. We have a great team culture here at Maid to Clean and can't wait to find our newest addition to the team.
The job is 5 days per week, with an additional 1 x Saturday per month required on a rotating roster and paid on top of the base salary. Hours can be flexible for the right person.
Working from the office 5 days per week for the initial 6-8 week training period.
Everyone at Maid to Clean is given the opportunity to develop, grow, progress into new positions, and earn a fantastic salary.
