Team Leader

Posted: 29/10/2024

Closing Date: 12/11/2024

**Job Type**: Permanent - Full Time

Location: Shepparton, 38 Welsford Street

Job Category: Community Services and Development

**Who is are-able?**

We have been deeply embedded in local communities for over three decades, transforming lives and fostering connections as WDEA Works. We are embarking on an extraordinary journey, introducing a new identity, **_are-able, _**a new name with the same great support.

are-able, built on the solid foundation established by WDEA Works, continues to provide diverse services for the unique needs of individuals, businesses, and communities. We are unwavering in our commitment to 'do more for more people in more communities'. are-able is dedicated to breaking barriers, challenging stereotypes, and creating an environment where all individual's abilities are not just acknowledged but deeply valued and nurtured. We believe in the power of diversity and inclusion, and we are looking for employees who share these values and can contribute to our inclusive work environment.

**Why choose to work with are-able?**

are-able has been recognised as a Winner of The Australian Business Award for Employer of Choice. We promote a positive team culture underpinned by the values of respect, empathy, integrity, and innovation. We look for employees with a genuine passion for those in need who can participate in our high-performing culture.

In return for your valued contribution, we offer:

- Ongoing training and professional development
- Family-friendly organisational culture with true work-life balance
- Attractive salary packaging
- Me Days - 4 additional leave days per year
- Gifted leave over the Christmas holidays
- Employee Assistance Program
- Company-issued laptops and mobile phones
- Use of fleet cars - no need to use your own car or to pay tax on a company car

As the Leader of the NDIS Plan Management Claims team, you will guide a dynamic group dedicated to making a difference in the lives of our clients. In this role, you will oversee and support the individuals responsible for managing claims and ensuring our clients receive the best possible outcomes. With a strong focus on leadership, collaboration, and continuous improvement, this position offers an exciting opportunity to work with a nationally recognised Employer of Choice.

In this role you will ensure that Claims processes are managed effectively while adhering to various compliance processes.

Additionally, you will be responsible for:

- Liaising with the Intake & Engagement and Claims team members.
- Training of new and existing Claims Officers.
- Invoicing and data entry into client management systems and NDIA Myplace Portal.
- Assisting with plan management accounts processes, including processing invoices, lodging claims, reconciliation of payments and resolving any discrepancies.
- Trouble shooting issues identified with payments.

**Desired Skills and Experience**:
To be successful in this role, you will possess the following skills:

- Excellent interpersonal, verbal and written communication skills.
- Ability to provide support, guidance and training to Claims team members as required.
- Ability to work constructively as a part of a professional team environment that is geographically spread.
- Ability to engage new participants to support the continued growth of are-able Plan Management.
- Efficient and effective time management skills with the ability to prioritise tasks and exercise initiative to offer solutions.
- Strong attention to detail with high accuracy in completing general administrative tasks.
- General knowledge of accounting principles.
- Experience in general finance administration, including reconciliations, creditor and debtor payments and invoicing.

**The Feel-Good Parts**

If you’ve read this far, you already know that are-able is a community-focused not-for-profit organisation, but what does that mean?

At are-able, the organisation's profits return to the communities we serve. We give back through the are-able Foundation, donations and sponsorships, we genuinely believe in supporting our community. Since the beginning of the are-able Foundation in 2004, we have given back over $1 million to various groups.

Are-able is also a values-driven organisation, led by the following values:
**Integrity** - Our clients trust us. We owe them honesty and transparency. Every person who comes to are-able deserves to be treated fairly and objectively. We’re accountable for our actions, and we follow through.

**Respect** - Each person we work with is worthy and should be seen in a unique context. Diversity shows us new ways to build on a person’s strength.

**Empathy** - Everyone experiences life differently. Relating to each other helps us understand someone else’s perspective so we can create solutions for individuals. We’re accountable for our actions and we follow through.

**Innovation** - How can we make someone’s life better? Using