Degree Adviser

Based in UniSA Online on Light Square, City West campus
- Multiple opportunities available - part-time and full-time
- Salary Range: $67,739 - $76,139 pro rata per annum (plus 17% superannuation)

**About The Roles**

Join a team who strives to exceed our students’ expectations. We look to challenge the conventions of what online education design and teaching looks like. We are innovators and show resilience. And we truly believe what we do matters.

At UniSA Online are looking for individuals with excellent interpersonal skills to join the team and contribute to their dynamic and agile working culture. We have multiple positions available, ranging from short term contracts to continuing opportunities within both the Degree Adviser and Student Adviser teams. Our opportunities also range from 0.5 FTE (part-time) to 1.0 FTE (full-time).

Degree Adviser
- term student enrolment targets for our programs.

You will work collaboratively with your colleagues and staff across UniSA Online to facilitate information sharing and cross-skilling, aiding in consistency of systems and processes, whilst contributing to an ongoing team culture of customer service and continual improvement.

Student Adviser

The Student Adviser is a key point of contact for the online student cohort. By providing outstanding customer service, you will establish and maintain early relationships with designated groups of commencing UniSA Online students to assist in their transition to study, including welcome calls and providing enrolment information.

Displaying empathy in every interaction, as the Student Adviser you will identify and meet student needs in a respectful and supportive manner, responding to a range of queries relating to enrolment, study support, student wellbeing, and administration.

**Core Responsibilities**

Degree Adviser
- Deliver high quality customer service to prospective UniSA Online students
- Respond to prospective student enquiries in line with templates and established practices
- Ensure accurate and timely data entry of prospective student details into the CRM and all other systems relevant to the admissions process

Student Adviser
- Build relationships with your dedicated cohort of students, to assist in their successful transition into study
- Deliver high quality support and customer service through resolution of issues on students’ behalf
- Accurately record student data using our Customer Relationship Management system (CRM) and other relevant systems
- Work collaboratively with staff across UniSA Online and the wider University, contribute to an ongoing culture of excellent customer service

**Essential Skills and Experience**

Degree Adviser
- Experience in a sales related environment with a focus on achieving targets and client service management
- Demonstrated provision of high quality, responsive customer service with excellent communication skills and a professional phone manner (clear voice, good listening and courteous engagement)
- Routinely demonstrating initiative, ability to problem-solve and sound organisational skills, including the ability to prioritise between conflicting demands to meet deadlines

Student Adviser
- Demonstrated provision of high quality, responsive customer service with excellent communication skills and a professional phone manner
- Experience in a customer service role, providing information to a range of customers
- High levels of empathy, excellent relationship building ability, and collaborative teamwork approach

**About UniSA Online**

The University of South Australia is Australia’s University of Enterprise. Our culture of innovation is anchored around global and national links to academic, research and industry partners. Our graduates are the new urban professionals, global citizens at ease with the world and ready to create and respond to change. Our research is inventive and adventurous and we create new knowledge that is central to global economic and social prosperity.

UniSA Online supports UniSA’s strategic ambitions detailed in Enterprise 25, to grow the online postgraduate programs and short courses, and expand reach to students based overseas.

**Benefits**

Getting a great job working with the best is just the start. UniSA rewards its staff with a wide variety of benefits such as:

- Access to great personal development opportunities
- Flexible working conditions including 40% working from home
- A range of salary packaging options, including vehicle leasing, laptops and car parking fees
- Various on-site services available at our campuses which may include on-site gym membership
- A variety of leave arrangements

**Culture**

As a University of Enterprise, we offer a dynamic and agile workplace culture, one that embraces challenges and thrives on breaking new ground. Our staff are creative and innovative thinkers, communicating with clarity, conviction and enthusiasm. We embrace diversity and inclusion in a vibrant, engaging environment. Our p