Service Asset and Configuration Analyst

Closing is 6pm 28 Aug 2025 Thursday.

As a Service Asset and Configuration Analyst reporting to the Configuration Manager, this role is instrumental in establishing and maintaining a robust enterprise-level Configuration Management Database (CMDB) and implementing the Common Service Data Model (CSDM) from the ground up. Working closely with the IT Service Management (ITSM) team, the analyst contributes to the successful delivery of the Configuration Management Plan and ensures alignment with broader service management and operational objectives.

This specialization focuses on the governance, accuracy, and strategic value of configuration data across the organization’s digital infrastructure. The analyst plays a key role in ensuring that all Configuration Items (CIs) including hardware, software, networks, documentation, and personnel are properly identified, recorded, and maintained throughout their lifecycle. They also ensure that relationships between CIs are clearly defined and mapped, enabling effective service modeling, impact analysis, and root cause identification.

Once the CMDB implementation project transitions to business-as-usual (BAU), the analyst will take ownership of ongoing configuration management activities, including:

- Conducting audits and reviews to verify the physical existence of service provider CIs and ensuring they are accurately recorded in the CMDB.
- Maintaining a consolidated and current CMDB, ensuring it reflects the true state of the IT environment and supports operational decision-making.
- Creating and managing configuration baselines for hardware and software to support change control, compliance, and service restoration.

In addition to technical oversight, the analyst contributes to strategic initiatives by developing CMDB governance frameworks, implementing automated discovery tools, and producing reports and dashboards for stakeholders. They ensure compliance with internal policies and external regulations, mitigate risks associated with unauthorized changes, and support continuous improvement efforts to enhance CMDB maturity and usability.

This specialization is essential for enabling reliable service delivery, improving operational efficiency, and supporting enterprise-wide digital transformation. Through accurate and actionable configuration data, the analyst empowers IT teams to make informed decisions, respond to incidents effectively, and manage changes with confidence.

Key duties and responsibilities
- Plans the capture and management of Cls and related information.
- Agrees scope of configuration management processes and the configuration items (Cls) and related information to be controlled.
- Identifies, evaluates, and manages the adoption of appropriate tools, techniques and processes (including automation) for configuration management.
- Contributes to the development of configuration management strategies, policies, standards, and guidelines.
- Controls assets in one or more significant areas ensuring that administration of full life cycle of assets is carried out.
- Produces and analyses registers and histories of authorised assets and verifies that all these assets are in a known state and location.
- Acts to highlight and resolve potential instances of unauthorised assets.
- Contributes to planning and executing of risk-based audit of existing and planned processes, products, systems, and services.
- Identifies and documents risks in detail.
- Identifies the root cause of issues during an audit and communicates these effectively as risk insights.
- Collates evidence regarding the interpretation and implementation of control measures. Prepares and communicates reports to stakeholders, providing a factual basis for findings.
- Contributes to identifying new areas of capability improvement within the organisation which may be enhancements to skills, technology or processes.
- Develops and maintains a detailed knowledge of capability improvement approaches and techniques and selects appropriate approaches for the organisation.
- Carries out capability improvement assignments, such as maturity or performance assessments to identify strengths and weaknesses. Selects and prioritises improvement opportunities, generates buy-in and plans improvement activities justified by measurable organisational benefits.
- Offers support, guidance, advice, and suggestions to help continual improvement activities.

**Job Type**: Contract
Contract length: 12 months

Pay: $150.00 - $160.00 per hour

Expected hours: 37.5 per week

Work Authorisation:

- Australia (preferred)

Work Location: Hybrid remote in Phillip ACT 2606

Expected Start Date: 13/10/2025