Strategy and Operations Manager, Rider Operations
3 days ago
**About the Role**
The Core Rider team sits within Uber ANZ's Mobility Consumer Growth team. The Core Rider team is the key pillar of Uber's rider experience, engagement and retention strategy. This role owns Rider Experience, manages the Consumer Growth investment budget and CRM operations, with the goal of improving rider experience and building a cohesive strategy to engage riders, improve retention and drive growth.
**What You'll Do**
1. Own Rider Experience for ANZ: monitor key experience metrics, deep dive into problem areas, create recommendations based on analytical insights and execute to solve user problems to improve rider experience.
2. Manage and Optimise Investment: own weekly investment tracking, optimising the process to improve insights and make data driven decisions. Conduct monthly reviews of performance and recommendations to improve investment allocation and promotion performance.
3. Oversee CRM Operations: be the control tower for all CRM being sent to Riders in ANZ, identify improvements and optimise processes to protect and enhance rider experience, and drive growth.
**The Experience You'll Bring**
2. Ideally experience within Ops or an Ops-parallel function (e.g. CommOps, BD)
4. Initiative and ownership: you manage and deliver end-to-end projects with autonomy in an ever-changing, rapid growth environment with tight deadlines, and you have demonstrated ability to coordinate, plan and prioritise tasks across multiple projects
5. Communication skills: you can effectively communicate complicated insights and arguments both verbally and in writing
6. Collaboration: you work well with other people and can handle engagement with multiple partners from different teams, locally and internationally
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