Assistant Store Manager

**Job no**: DQ4C4

**Category**: Retail

We have been awarded the Canstar Blue Most Satisfied Customers Award for the last five consecutive years - for our products and customer service.
- Are you keen to work with quality people and quality products?
- Do you gain a sense of satisfaction by co-creating solutions with customers whilst also co-leading the team in the role of the 2IC?
- Would you like to add value to the community you live in?

Be part of our Store network and help make our vision of all people having the opportunity to use our products and experience the Haymes' way come to life

Working closely with the Store Manager you will ensure smooth day to day store operations and help us make our vision of all people having the opportunity to use our products and experience the Haymes' way come to life

**About Us**:
From our humble beginnings in 1935, Haymes Paint_ _has grown to become Australia’s largest Australian made and owned manufacturer of premium brand paints, finishes, and protective coatings. Now in our third generation of family ownership, we haven't slowed down on bringing new and better products to the market, always looking for new advances or opportunities for innovation. Our values of Truth, Passion, Motivation, Respect plus Listening and Learning are reflected in everything we do.

**How Haymes Paint has got you covered**:

- A family-owned and operated Australian business with deeply rooted values.
- An easy work recipe - come to work, contribute to continue the Haymes story, do it safely, go home fulfilled and well.
- We all chip in - we are hands on, invite ideas and help each other.
- We are firm believers of the power of human connectedness for us and the community.
- We have a bias for action - We have processes to support our work, but we can also navigate ambiguity and work through things on the fly.
- We encourage you to be authentic Haymes Paint ambassadors by offering up to 50% off the retail price of Haymes Paint manufactured products.
- We care for our team’s wellbeing - we provide access to coaching and counselling through our Employee Assistance Program (EAP) & 6% discounted private health cover and living better events.
- We value the currency trust and pay a fair annual salary.
- We are growing - we provide training, encourage self-driven learning, support our teams to be stimulated and develop within their roles or to whip up their next development move.
- Not everything we offer is prescribed but we consider people’s unique needs so they can come to work and perform at their best.
- We run regular engagement surveys to stay on the pulse of our team's experience.
- We are sustainable because we embrace change and continually ask ourselves if there are more polished ways to deliver our purpose and be better corporate citizens.

**A day in the life... (and yet no two days are the same)**:

- Greet our customers and assisting them with product selection
- Provide service and support to our retail customers
- Build strong relationships with trade customers in store
- Advise customers in store and by phone on Haymes Paint products and accessories
- Enable people to experience — not just buy — our products.
- Collaborate with colleagues on latest colour forecasts and new product release
- Work in the team to share and develop cross-functional knowledge
- Tint/prepare paint products to customer requirements
- Make local deliveries to trade customers as need using the company vehicle
- Assist with in-store displays, store presentation and house keeping
- Maintain stock control and management of inventory
- Support and lead store staff as second in charge
- Act as escalation point for customer inquiries
- Process POS and end of day transactions
- Assist Sales team in growing trade, industrial and retail business

**Your primers are**:

- Leadership skills complemented by an interest or experience in managing and rostering staff
- Ability to flex between roles of colleague and supervisor
- Previous experience working in a customer service role in retail/sales
- Strong people and customer engagement skills
- A genuine desire to deliver outstanding service and make our shops a destination
- Point of Sale (POS) system knowledge or appropriate tech-savvy
- Experience with stock handling and merchandising
- Effective time management and planning capability
- Resilience to handle work related pressures such as workload, pace or conflict
- Autonomy to either follow processes or make meaningful value-adding improvement
- An unencumbered driver's license and the capacity to perform manual tasks e.g. lifting of 15 litre cans of paint.

**Your special finish could include**:

- A strong interest in the paint/surface coating industry
- Trade customer working knowledge
- Know-how in crafting memorable in-store moments
- Colour and design choices expertise

For further information about the role or for a confidential discussion contact Store Manager, Stacey Perry on 0429 234