Service & Warranty Coordinator

1 week ago

Sydney, Australia Metricon Full time

**Love Where You Work**

**We believe creating a strong workplace environment for our people plays a powerful role in engagement, work satisfaction and career progression.**

**Metricon Homes, Australia’s largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.**

This fast paced role based in the fun and stylish Baulkham Hills Office, is responsible for the process and management of Service and Warranty claim requests from our customers who have recently settled into their new Metricon home. No two days are the same and no two customers are the same you work with so learn each and everyday on the job and come for a career whilst increasing your construction knowledge and deliver a lasting legacy and deliver excellence.

Reporting to the Service and Warranty Manager, your responsibilities will include:

- Processing and organising service requests and warranty claims
- Providing administrative support to the Service and Warranty Inspectors
- Receiving inbound calls regarding service requests and resolving issues in a timely and professional manner
- Reviewing and approving supplier/trade invoices in a timely manner for payment; and
- Demonstrate empathy, problem solving skills and excellent communication.

Metricon will offer you:

- Be supported by a Management Team that has a Culture Where U Matter
- On-going learning and development opportunities to help build your skills and reach your potential - whether through nationally accredited courses, our highly engaging e-learning portal or other comprehensive training programs
- No two days are the same and no two customers are the same you work with so learn each and everyday on the job
- Metricon Homes - Australia largest, and HIA Voted #1 Home Builder for the 8th Consecutive Year
- We promote mentoring and provide genuine opportunities for role progression, along with a competitive salary, and salary package opportunities
- Attractive housing discounts on our award-winning homes
- You Matter Physical fitness, free flu vaccinations, nutrition and mental well being are just some of the programs we sponsor at Metricon to address your well being
- 24/7 access to our LifeWorks confidential support program which includes coaching for success and navigating personal and work challenges; and
- Exclusive access to building discounts, supplier / trade discounts, and retail discounts with big name brands through our rewards platform.
- Experience and passion for customer service is essential
- Experience in a similar role or in the building industry
- Building knowledge would be an advantage either in the industry currently, built before or know how to read plans / contracts
- Proven ability to work in a pivotal customer contact role in a customer focused, time critical working environment
- Exceptional communication and time management skills
- Experience working in a fast-paced environment
- Proficient computer skills and a fast learner
- A positive attitude and team player; and
- Ability to establish strong networks with internal and external stakeholders.

**This role requires a national police check to be undertaken on the successful applicant.

  • Customer Service Team Member- AMP Bank GO

    6 days ago

    Sydney, New South Wales, Australia AMP Services Full time

    Hey customer service rockstar. You know what's not OK? Outdated systems, knotty processes and red tape stopping you from serving customers. You know there has to be a better way. You want to lead that better way. AMP Bank is that way… If you could create the best digital bank in Australia, what would it look like? How would it make life easier? And what...

  • PMO Coordinator

    4 days ago

    Sydney, Australia AMP Full time

    PMO Coordinator If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

  • Project Coordinator

    1 week ago

    Sydney, New South Wales, Australia AMP Full time

    DescriptionBe part of a high performing teamLocation: Sydney Initial 6 months contract HybridThe opportunityReporting to the Head of Portfolio Delivery & Governance, the Project Coordinator ensures governance, reporting, and data integrity across key initiatives. Acting as the central point for administration, this role supports delivery and business...

  • Project Coordinator

    2 weeks ago

    Sydney, New South Wales, Australia AMP Full time

    Be part of a high performing teamLocation: SydneyInitial 6 months contractHybridThe opportunityReporting to the Head of Portfolio Delivery & Governance, the Project Coordinator ensures governance, reporting, and data integrity across key initiatives. Acting as the central point for administration, this role supports delivery and business leaders with...

  • Customer Engagement Campaign Manager- AMP Bank GO

    6 days ago

    Sydney, New South Wales, Australia AMP Services Full time

    *Twelve month parental leave cover role*If you could create the best digital bank in Australia, what would it look like? And how would it make life easier for customers? We're wondering the same thing.We built it. We launched it. Now, we run We started with an idea: to disrupt the industry with a beautiful, brilliant banking solution designed...

  • Talent Acquisition Coordinator

    7 days ago

    Sydney, Australia AMP Limited Full time

    **Talent Acquisition Coordinator - 12 Month Fixed Term Contract** - Are you looking to start your career in Human Resources? - You might already be doing some HR studies but need hands on experience - Looking to build your career in Recruitment **About Business Unit** The People and Culture (P&C) business unit within AMP is accountable for the delivery of...

  • Customer Service Officer

    4 days ago

    Sydney, Australia AMP Full time

    Customer Service Officer If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy...

  • Customer Service Officer

    2 weeks ago

    Sydney, Australia AMP Full time

    Customer Service Officer If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy...

  • Learning and Talent Coordinator

    1 week ago

    Sydney, Australia AMP Limited Full time

    **Learning and Talent Coordinator **Help people create their tomorrow, while you create yours** We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we’ve...

  • Service & Warranty Coordinator

    1 week ago

    Sydney, Australia Metricon Full time

    **Love Where You Work!** **We believe creating a strong workplace environment for our people plays a powerful role in engagement, work satisfaction and career progression.** **Metricon Homes, Australia’s largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living...