Full-time Duty Manager

2 weeks ago

Sydney Olympic Park, Australia PULLMAN Full time

**Company Description**
At Accor, creating exceptional guest experiences is an obsession. Everything we do, we do to ensure our guests Feel Welcome and Feel Valued. With over 4,000 properties across 90 countries, we are a true international brand.

Pullman Sydney Olympic Park form part of the most unique Hotel precinct in NSW, being home to major sporting, music and entertainment events. We offer exceptional opportunities for career development across much-loved brands ranging from renowned five-star luxury hotels to economy lodgings.

Reporting to the Front Office Manager, our Duty Manager - Front Office at Pullman Hotel is primarily responsible for ensuring a high level of guest service.

What does the Duty Manager role entail?
- Oversee and support the daily operations of Front Office and other departments as required.
- A driver of KPIs including guest satisfaction, loyalty sign ups and upselling.
- Taking initiative to ensure that interactions with our guests are positive and productive.
- Actively resolving guest requests, complaints and challenges.
- Assisting with front office activities from check-in to check-out and everything in between; while ensuring all procedures are adhered to.
- Maintaining brand standards
- Supporting the Front Office Manager in rostering while working within a budgeted payroll.
- Be responsible for the health and safety of all patrons, guests and staff members.

**Qualifications**
What are we looking for?
- Experience in a similar role or environment, preferably in mid scale or luxury hotels.
- Demonstrated ability to ‘surprise’ our guests.
- Confidence and the ability to delight and resolve guest issues
- Time management and multi-tasking skills.
- High security awareness.
- Experience in Opera Cloud preferred.
- MUST have a current NSW RSA and Senior First Aid Certificate
- Open manual drivers license is advantageous.
- Flexibility to work varied shifts, including weekends and Public Holidays as per business demands.
- Unlimited work rights in Australia.

**Additional Information**
In return for your commitment, we offer:

- A fun & rewarding work environment.
- Worldwide discounted accommodation for you AND your family & friends.
- Discounts products and services with our partners including gym membership, electronics and more.
- Access to internationally recognised learning and development programs and opportunities
- Worldwide work and travel opportunities with AccorHotels’ international network of more than 4000 hotels in over 90 countries

  • Duty Manager

    3 weeks ago

    Sydney, Australia The Branksome Hotel & Residences Full time

    The Branksome Hotel & Residences (TBHR), situated within walking distance of Mascot Station and the Domestic airport, provides luxury serviced apartments for short or long stay guests. At the TBHR we pride ourselves on professionalism and high levels of service. This is reflected in our above 4½ stars rating in Tripadvisorand Google review. CNBC has ranked...

  • Duty Manager

    1 week ago

    Sydney Olympic Park, Australia Royal Agricultural Society of NSW Full time

    Currently seeking an experienced **Food & Beverage Duty Manager** to manage food & beverage requirements for events. **Some of our great benefits**: - Sydney Royal Easter Show benefits - Flexibility, onsite parking - EAP, annual flu shots, and wellness initiatives - Hybrid work arrangements - Subsidised membership to SOPA 'Lifestyle' - Superannuation...

  • Duty Manager

    5 days ago

    Sydney Olympic Park, Australia Royal Agricultural Society of NSW Full time

    Currently seeking an experienced **Food & Beverage Duty Manager** to manage food & beverage requirements for events. **Some of our great benefits**: - Sydney Royal Easter Show complimentary tickets and meals - Staff draws to win tickets to Sydney Showground events - 15% Staff discount at onsite cafe 'Uptown Charlies' - Free Onsite Parking - Work lifestyle...

  • Club Duty Manager Full Time Role

    4 weeks ago

    Sydney, New South Wales, Australia Stmarysleagues Full time

    Join to apply for the Club Duty Manager Full Time Role role at St Marys Rugby League Club St Marys Rugby League Club is one of Western Sydney's most iconic hospitality and entertainment destinations, renowned for its vibrant atmosphere, exceptional facilities, and strong community spirit.With multiple food and beverage outlets, a premium gaming lounge,...

  • Club Duty Manager Full Time Role

    4 weeks ago

    Sydney, New South Wales, Australia Stmarysleagues Full time

    Join to apply for the Club Duty Manager Full Time Role role at St Marys Rugby League ClubSt Marys Rugby League Club is one of Western Sydney's most iconic hospitality and entertainment destinations, renowned for its vibrant atmosphere, exceptional facilities, and strong community spirit. With multiple food and beverage outlets, a premium gaming lounge,...

  • Hotel Duty Manager Full Time

    1 week ago

    Sydney, Australia Crowne Plaza Hotels & Resorts Full time

    **Exciting Opportunity to Lead as Operational Duty Manager at Crowne Plaza Sydney Darling Harbour!** Are you passionate about delivering exceptional guest experiences and ensuring smooth daily operations? We’re looking for an **Operational Duty Manager** who thrives on creating seamless and memorable stays for our guests, managing key functions across...

  • Duty Manager

    1 week ago

    Sydney, Australia Hospoworld Resourcing Full time

    Great location at the CBD - Competitive salary and 4 days full-time roster - Career progression opportunities Be part of a close knit team that understands the importance of good pub service to the local community. Great location at the CBD Competitive salary and 4 days full-time roster Career progression opportunities We are seeking a hands-on duty...

  • Duty Manager

    2 weeks ago

    Sydney, New South Wales, Australia Sir Joseph Banks Hotel Full time $90,000 - $120,000 per year

    Company DescriptionThe Orion Hotel Group's, iconic Sir Joseph Banks Hotel in Botany is a classic pub featuring a range of amenities, including an established bistro, beer garden, bottle shop, accommodation, TAB facilities, EGM's and a family-friendly atmosphere. Located in a convenient setting, the hotel is designed to offer a relaxing and enjoyable...

  • Duty Manager

    1 week ago

    Sydney, New South Wales, Australia Belgravia Health & Leisure Group Full time $60,000 - $100,000 per year

    NSW, Whitlam Leisure Centre - Liverpool NSW 2170Great career paths and development with an entrepreneurial organisationFree facility access - Full time positions availableEnjoy a great work / life balance with mornings, evenings and weekend shiftsThis is a great opportunity for qualified, friendly and skilled Duty Managers to join the team and ensuring that...

  • Duty Manager

    2 weeks ago

    Sydney, Australia Wyndham Destinations Full time

    **We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than...