Full-time Duty Manager

3 days ago

Sydney Olympic Park, Australia PULLMAN Full time

**Company Description**
At Accor, creating exceptional guest experiences is an obsession. Everything we do, we do to ensure our guests Feel Welcome and Feel Valued. With over 4,000 properties across 90 countries, we are a true international brand.

Pullman Sydney Olympic Park form part of the most unique Hotel precinct in NSW, being home to major sporting, music and entertainment events. We offer exceptional opportunities for career development across much-loved brands ranging from renowned five-star luxury hotels to economy lodgings.

Reporting to the Front Office Manager, our Duty Manager - Front Office at Pullman Hotel is primarily responsible for ensuring a high level of guest service.

What does the Duty Manager role entail?
- Oversee and support the daily operations of Front Office and other departments as required.
- A driver of KPIs including guest satisfaction, loyalty sign ups and upselling.
- Taking initiative to ensure that interactions with our guests are positive and productive.
- Actively resolving guest requests, complaints and challenges.
- Assisting with front office activities from check-in to check-out and everything in between; while ensuring all procedures are adhered to.
- Maintaining brand standards
- Supporting the Front Office Manager in rostering while working within a budgeted payroll.
- Be responsible for the health and safety of all patrons, guests and staff members.

**Qualifications**
What are we looking for?
- Experience in a similar role or environment, preferably in mid scale or luxury hotels.
- Demonstrated ability to ‘surprise’ our guests.
- Confidence and the ability to delight and resolve guest issues
- Time management and multi-tasking skills.
- High security awareness.
- Experience in Opera Cloud preferred.
- MUST have a current NSW RSA and Senior First Aid Certificate
- Open manual drivers license is advantageous.
- Flexibility to work varied shifts, including weekends and Public Holidays as per business demands.
- Unlimited work rights in Australia.

**Additional Information**
In return for your commitment, we offer:

- A fun & rewarding work environment.
- Worldwide discounted accommodation for you AND your family & friends.
- Discounts products and services with our partners including gym membership, electronics and more.
- Access to internationally recognised learning and development programs and opportunities
- Worldwide work and travel opportunities with AccorHotels’ international network of more than 4000 hotels in over 90 countries

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