E-commerce Executive

**Position**:
Parfums Christian Dior is seeking an **E-Commerce Executive**to manage day-to-day operations and website functionality across Australia & New Zealand E-Commerce platforms. The E-Commerce Executive will be responsible for ensuring Dior’s product catalogue, stock levels, pricing, art-of-gifting, sampling & promotions are managed effectively in Salesforce Commerce Cloud in line with the E-Commerce strategy & marketing calendar. They will lead local collaboration with Warehouse & Customer Service Teams to ensure efficient operations and deliver premium customer experience. They will also provide ongoing analysis and reporting relating to E-Commerce performance. Reporting to the E-Commerce Manager, this role is ideal for someone who has 2+ years’ experience managing E-Commerce platforms & order management systems, strong analytical skills and an understanding of the ANZ online market with a passion for the luxury beauty industry.

**Job responsibilities**:

- Monitor & analyse website performance daily to ensure website functionality, content & promotional activity is functioning correctly. Identify opportunities and/or issues and engage with Regional/Central support teams to troubleshoot.
- Implement the E-Commerce animation and promotional GTM plan on Salesforce Commerce Cloud. This includes partnering with the E-Commerce Manager and Regional support teams to execute onsite e-merchandising, promotional activity and SKU creation.
- Lead collaboration with the Warehouse & Logistics Team to ensure effective order flow and management.
- Lead collaboration with Product Marketing Team to effectively manage and maintain E-Commerce stock levels across basic & novelty product, sampling, art-of-gifting & promotional items.
- Generate reports & insights relating to commercial performance, weekly trade, traffic, promotional activity and market & competitor activity.
- Collaborate with the E-Commerce Manager, Media Team, CRM Team & local media agency to develop digital marketing strategies and identify traffic driving opportunities, customer acquisition and retention across key channels such as paid search, social, affiliates & SEO.
- Lead collaboration with the Customer Service Team and manage E-Commerce customer enquiries & feedback in Salesforce Service Cloud.
- Contribute to the implementation of E-Commerce projects.
- Provide administrative support to the Digital & CRM Team, including raising PO’s and invoicing management for the wider Team.

**Profile**:

- A bachelor’s degree in relevant tertiary discipline.
- 2+ years’ experience in E-Commerce & digital marketing.
- Strong interest & understanding of the luxury beauty and/or FMCG beauty landscape, market trends and consumer behaviour.
- Understanding of web design and UX standards.
- Strong understanding of online content management, order management and data flows.
- Strong ability to analyse complex data sets and derive actionable insights.
- Strong presentation & communication skills.
- Strong strategic thinking and curiosity with aptitude to translate business objectives into strategy.
- Experience in using Salesforce Commerce Cloud & Business Manager preferable.
- Experience in using Google Analytics preferable.
- Experience in using Salesforce Service Cloud Specialist highly regarded.
- Experience in working with Regional & Global Teams and support functions and navigating global brand guidelines highly regarded.

**Additional information**:

- A challenging role in a fast moving, ambitious environment, with the opportunity to drive growth and innovation.
- A competitive package and generous benefits such as birthday leave and an annual product allowance.Beyond this role, your development is a pillar of our ambition. Parfums Christian Dior, as part of LVMH, offers a Career perspective with a worldwide presence and continuous growth within 75 distinguished Houses.**_PARFUMS CHRISTIAN DIOR _**
**MAISON***:

- Christian Dior described himself as a fashion and perfume designer. The House of Dior, founded in 1946, changed the face of ladies’ style forever when its New Look was unveiled in the halls of 30 Avenue Montaigne on February 12, 1947. The revolutionary look was accompanied by a fragrance, Miss Dior, the finishing touch designed to “leave a trail of desire in a woman’s wake”. This timeless perfume was the first fragrance created by a visionary brand which invented the concept of global beauty with its Rouge Dior and subsequent cosmetic lines.
The current-day trustees of this legendary expertise - Francis Kurkdjian, Perfume Creation Director, and Peter Philips, Creative and Image Director for Dior Makeup - are the heirs to Christian Dior’s perfectionism. The worldwide renown of the House’s creations is partly down to its seductive muses, including Charlize Theron, Natalie Portman and Robert Pattinson.