Cafe Operations Coordinator

23 hours ago

Claremont, Australia DARKLAB PTY LTD Full time

**The gig**:

- Set up the cafe for food service and bar operations.
- Prepare and cook food items, including jaffles, dumplings, and other menu offerings.
- Mix basic drinks and serve beverages in line with RSA procedures.
- Run food to tables, ensuring timely and professional service.
- Manage stock control, including ordering food supplies.
- Maintain cleanliness and hygiene standards in compliance with health regulations.
- Deliver a positive guest experience, ensuring high levels of customer satisfaction.
- Prepare and serve food in line with food hygiene and safety standards.
- Engage with customers professionally and handle feedback effectively.
- Assist the Venue Manager with security-related matters when necessary.
- Support with shift handovers and operational transitions.
- Ensure compliance with RSA (Responsible Service of Alcohol) procedures, escalating issues where necessary.
- Work collaboratively with the Venue Manager and General Manager on:
- Menu and concept planning.
- Stock control and introduction of new products.
- Service procedures and operational improvements.
- Adapt to business changes and ensure consistent service delivery.
- Contribute to a positive team environment by fostering effective communication and cooperation.
- Engage in constructive feedback discussions and resolve conflicts in a professional manner.
- Demonstrate flexibility in responding to real-time operational needs.

**The you**:

- Strong adaptability to operational changes and business needs.
- Excellent communication and collaboration skills.
- Strong customer service skills with a friendly and welcoming attitude.
- Ability to provide and receive feedback in a respectful, solution-focused manner.
- High attention to detail and commitment to service excellence.
- Strong problem-solving skills with the ability to think on your feet.
- Understanding of food and beverage stock control and ordering processes.
- Understanding of food safety guidelines and standards.
- High level of cleanliness and a focus on upholding service standards.
- Knowledge of RSA regulations and commitment to responsible service practices.

**Additional Information**:

- This role requires evening and weekend availability.
- Occasional additional hours may be required based on business needs.
- Staff are expected to uphold venue policies and contribute to a professional and welcoming environment.

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