Customer Service Coordinator

Wizard Pharmacy is looking for an engaging, empathetic and passionate people-focused leader to role model and provide an excellent level of customer service to our customers at Wizard Claremont.

Are you dedicated to delivering excellence-level experiences to your customers every time? Are you motivated to support and develop others? Do you have a high attention to detail and a strong work ethic?

If you answered YES, then find out more below

**Why Wizard Pharmacy?**

Wizard Pharmacy, a leading independent pharmacy brand in Western Australia, is distinguished by its unique value proposition. Our mission is to enhance the quality of life through science and nature-based wellness solutions. Our patient-centric business model delivers superior health and wellness outcomes through personalisation.

At Wizard Pharmacy, we recognise that our team is the cornerstone of our success. We are dedicated to being an employer of choice, and we achieve this by fostering leadership through learning and considering the training and development of our team members as a critical part of our success.

We are looking for someone to join the Wizard team who enjoys being on the frontline of customer experience. This person should have high energy, strong leadership, and the ability to work across all areas of the pharmacy.

Our pharmacy is conveniently located in Claremont Quarter Shopping Centre.

**The Role**

Culture is a key part of the Wizard Brand, we aim to inspire a culture of success, and as a Customer Service Coordinator at Wizard, you will be responsible for directing and supporting customer engagement in the pharmacy, establishing customer loyalty and inspiring a commitment to providing a consistent high level of service.

**Key responsibilities of this role include**:

- In collaboration with the leadership team ensure the highest levels of customer service are achieved, acting as a role model and mentor to team members positively displaying the Wizards values.
- Assist in the recruitment and induction of new team members, supporting them on their development journey and empowering them to develop higher-level skills through coaching, mentoring, and communication to achieve high performance.
- Support a positive culture and workplace environment.
- Co-ordinate the Retail Services team on a day-to-day operational basis, including managing workflows, roster changes and breaks.
- Ensure attention to detail and a high standard of pharmacy presentation.
- Plan, coordinate and support the execution of promotional activities.
- Lead and support the team in all brand initiatives, including loyalty and affiliate programs.
- Deliver a consistent excellence level patient and customer experience.
- Drive sales and customer engagement to achieve KPIs

**Knowledge, Skills and Behaviours**
- Supervisor experience is essential
- Pharmacy experience will be looked upon favourably
- Strong and effective communication skills
- Experience in leading and developing others
- Outstanding Customer service skills
- Possess a strong work ethic and a high level of professionalism
- Commitment to ongoing personal and professional development

**What’s in it for you?**
- Access to the Wizard Development Academy, which provides ongoing training and development opportunities.
- You will be rewarded with a competitive hourly rate.
- At Wizard Pharmacy, we understand the importance of support and resources in your role. That's why we provide regular on-the-ground support from the Wizard support office.
- At Wizard Pharmacy, we believe in nurturing Talent and providing ample opportunities for personal and professional growth. This could be the perfect opportunity if you're looking for a role that will challenge and inspire you.

Pay: $26.50 - $32.00 per hour

Expected hours: 38 per week

**Benefits**:

- Employee discount
- Professional development assistance

Supplementary Pay:

- Penalty rates

**Experience**:

- pharmacy: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

Expected Start Date: 11/05/2025