Customer Relationship Manager

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
What’s your ambition? Is it a big goal or small steps? Professional or personal? We’d like to know, because we make your ambitions our business.
We’re JLL. We help organisations around the world achieve their ambitions by owning, occupying, and investing in real estate. We work at the heart of buildings, also ensuring the building is safe, clean and everything is in good working order. But our true value add for our clients is putting our customers first and creating places that people want to be.

**What this opportunity involves**:
We are currently seeking a professional, energetic and engaging Customer Relationship Manager (CRM) for one of JLL’s premium assets, based in Melbourne CBD. The primary responsibility for this role is to develop and foster the relationship with the building’s customer partners, and to assist in ensuring all services, branding, marketing and presentation of the Property is in keeping with premium grade standards.

**A snapshot of the role**:
Day to day operation and upkeep of customer service standards involving the concierge service in the building lobby, the cleaning and waste and recycling services, and car park.
Working closely with the General and Commercial Managers, providing assistance to prepare and execute the Customer Retention Plan.
Work closely with the Operations Team to represent and communicate the customer’s requirements
Assisting customers with moving into and out of the building.
Assist in other lease administration tasks such as accounts payable and receivable

As Customer Relationship Manager you will possess excellent communication and organisational skills along with experience customer service. You will be able to manage multiple tasks while remaining people focused with a positive outlook, and have a friendly can-do attitude, and a proactive approach to problem solving.
Experience in a similar role
Proven event management and customer engagement experience is preferred
Ability to communicate with people at all levels

What can you expect from us?
You'll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

JLL is committed to developing and maintaining a diverse workforce. As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.