Aftersales Improvement Coordinator

1 week ago

Adelaide Airport, Australia Mitsubishi Motors Australia Limited Full time

**About the Company**

Mitsubishi Motors Australia Limited (MMAL) is a wholly-owned subsidiary of Mitsubishi Motors Corporation of Japan. Headquartered in Adelaide, South Australia, MMAL is a key player in the Australian automotive market, specializing in the import and distribution of passenger cars. MMAL is well-positioned for continued growth in the Australian automotive market. The company's focus on SUVs and light commercial vehicles aligns with current consumer trends, and its commitment to PHEV and EV technology will be crucial in meeting future emissions regulations and customer expectations. MMAL's strong brand reputation, established dealer network, and adaptable product strategy provide a solid foundation for future success.

**Position Description**

We are seeking an Aftersales Improvement Coordinator to join our team on a full-time basis at our Adelaide location. In this role you will be responsible for the following;
- Actively participate in all key Functional Plan activities as required to ensure the achievement of MMAL's Business & Strategic Plans
- Coordinate CX and dealer operation related projects and make them aligned such as standard & audit tool development, training and measuring & monitoring process
- Enhance dispersion management process and VOC utilization
- Be a strong bridge between Aftersales planning team, PMO, regional team, dealers and MMC AS team
- Develop connected car service for Australian market on aftersales side in conjunction with MMAL CC Project Team
- Utilize connected car data for service marketing
- Develop and implement MMAL's Express service
- Drive implementation of digital service solution and promote them to dealers

**Essential Criteria**

To be successful in obtaining this role, you should have the following;
- Tertiary qualification (degree or higher) in a commercial or quantitative discipline - such as Commerce, Business, Economics
- At least 2 years of relevant experience in a similar role within the automotive industry
- Basic understanding of Customer Experience (CX) and Dealer Operations in the automotive industry
- Project management skills
- Ability to work cooperatively
- Ability to bring out a great collaboration among many stakeholders
- Good knowledge about Australian market and dealers
- Negotiation skill with solid background and convincing data
- Good knowledge about vehicles and accessories
- Strong attention to detail
- Strong negotiation, influencing and strategic direction setting skills
- Strong level of motivation, initiative and focus
- Intermediate to Advanced skills in Microsoft Office suite (Outlook, Word, Excel, PowerPoint, Project)

**Education**:

- Bachelor Degree (preferred)

**Experience**:

- relevant: 2 years (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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