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Guest Service Agent

2 weeks ago

New Lambton, Australia The Wests Group Australia Full time

**About us**

The Executive Inn and Gateway Inn are owned by The Wests Group Australia, a Newcastle owned and operated (not for profit) membership-based organisation. The Wests Group Australia is a major employer in the Newcastle, Port Stephens and Lake Macquarie regions. Employing close to 1000 people, Wests operates a multi-site portfolio of entertainment and hospitality venues comprising of registered clubs, hotels, conference and fitness facilities as well as the Newcastle Knights. We are one of the many local success stories of our region.

We value our staff, which is why we recognise and reward your hard work with our AMAZING staff benefits. **Being an employee of The Wests Group will give you access to the following perks and benefits**:

- Paid Parental Leave 18 weeks & 12 months of maintained superannuation
- 5 days Wellbeing Leave - proactively manage your wellbeing
- Flexible work option
- Above-award wages, paid overtime and penalty rates for weekends and Public Holidays
- 17.5% annual leave loading
- Paid traineeships and leadership development courses
- 40% discount off meals for club employees
- 25 per month for an all-access Balance Collective membership (access to all three clubs, Mayfield aquatics, group fitness, yoga, pilates and unlimited creche). As an added - bonus, this offer extends out to your partner as well
- Discount accommodation rates at The Executive Inn, The Gateway Inn and The Anchorage Hotel & Spa
- Discounted nib Health Insurance
- 24/7 Employee Assistance Programs
- Free annual flu vaccinations

**About the position**

The Executive Inn & The Gateway Inn currently have an opportunity in our Guest Relations team. This position is the first point of contact for our guests and provides friendly, personalised customer service throughout our guests stay. Key responsibilities will include:

- Maintaining guest accounts, taking reservations and assisting with guest enquiries.
- Having a thorough knowledge of all Hotel and Club facilities
- Processing of financial transactions
- Handling reservation enquiries and bookings
- Check in and out of Guests

This position will require availability to work across a 7-day rotating roster including evenings, weekends, and peak holiday periods including public holidays.

This position has been identified as a Traineeship opportunity - Gain a Cert III in Hospitality, a nationally recognised qualification.

**About you**

You are a team player with excellent communication skills and the proven ability to work unsupervised if required. You will have a strong work ethic and are reliable. With the flexibility to work across a 7 day rotating roster, you will have previous experience in customer service oriented position and demonstrate strong computer literacy skills. Previous experience is highly desirable but not essential.

**Job Types**: Casual, Full-time

**Salary**: $32.00 - $35.00 per hour

**Benefits**:

- Employee discount
- Employee mentoring program
- Gym membership
- Maternity leave
- Paid volunteer leave
- Parental leave
- Professional development assistance
- Referral program

Schedule:

- Day shift
- Fixed shift
- Morning shift
- Public holidays
- Weekend availability

Supplemental pay types:

- Overtime pay
- Penalty rates

Ability to commute/relocate:

- New Lambton, NSW 2305: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (preferred)