Duty Manager

2 days ago

Surfers Paradise, Australia Travel + Leisure Co. Full time

**We Put the World on Vacation**

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Are you passionate about hospitality and leadership? Join our team at Travel + Leisure as a Front Desk Duty Manager and be part of an exciting journey where your skills will shine brightly.

**How You’ll Shine**

As a Duty Manager, you will play a crucial role in ensuring the smooth operations of our hotel, overseeing daily activities, and providing exceptional service to our guests. Your duties will encompass welcoming and registering owners and guests, furnishing details regarding local area attractions, handling administrative tasks, and adeptly addressing any guest concerns that may surface.

You will also be responsible for building, developing, training and leading a team proactively to promote high levels of customer service.

**How You’ll Be Rewarded**

At Travel + Leisure, we foster a positive work environment where your ideas are valued, and your growth is encouraged. Discover a range of enticing benefits available to you:

- Subsidised private health insurance
- Financial support for professional development
- Exclusive discounts on hotel stays in Australia, Fiji, and New Zealand
- Birthday leave to celebrate your special day
- Reward & recognition program

Embark on a rewarding career journey with us at Travel + Leisure, where your success and well-being matter.

**What You’ll Bring**

To be considered for this great opportunity it is essential that you have the following skills and attributes:

- Proven experience in a Front Office department at a supervisory level either as a Team Leader, Shift Supervisor or Duty Manager (3 years)
- Knowledge of hotel property management systems, Opera preferred
- Excellent communication skills, written, verbal and active listening
- Detail focused with an organised approach and ability to multitask
- Positive attitude, vibrant and passionate about delivering exceptional customer service and exceeding expectations
- Exceptional time management skills and the ability to work under pressure
- Strong negotiation and problem solving skills
- Bookkeeping /finance experience is highly regarded
- Immaculate presentation and grooming standards
- Ability to work a flexible roster, including weekends and school and public holiday periods
- Having you own car/vehicle will be necessary due to this being a more remote location

**Where Memories Start with You**

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

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