Duty Manager

2 days ago

Surfers Paradise, Australia Travel + Leisure Co. Full time

**We Put the World on Vacation**

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

**GO WHERE NO TWO DAYS ARE THE SAME**

At Travel + leisure Co, we go further as a team. We believe in the impact of a helping hand and the power of vacations. If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, join our **Surfers Paradise** team as the **Front Office Duty Manager**today

**How You’ll Shine**:
As a Duty Manager, you’ll set the bar of excellence for your team every day. Through positive leadership alongside the Front Office Manager, you’ll empower the team to improve guest & owner satisfaction by successfully resolving issues, anticipating needs, and exceeding expectations. While assisting with front and back-of-house operations, you’ll be on the constant lookout for new ways to enhance the guest experience.

**How You'll Make an Impact**:

- Maintain positive customer and associate relationships through meaningful associate, guest, and owner interaction.
- Lead the daily operation of guest service shifts, including planning daily front
- and back-of-house guest service operations.
- Provide hands-on training, development, and coaching for technical and soft skills customer service approaches.
- Assist in managing direct reservation enquiries, room inventory & other guest communication.
- Provide proper guest check-in and check-out procedures, analyze reports, and communicate needs with your team.
- Provide customer service standards that exceed guest expectations.
- Ensure daily checklist duties and tasks are fully completed with follow-up communications.

**What you’ll Bring**:

- Demonstrated ability to work under pressure.
- Basic leadership skills with ability to coach, mentor, and train staff.
- Excellent verbal and written communication as well as excellent hospitality service skills.
- Working knowledge of various computer software programs including property management systems. Knowledge of Opera Cloud is advantageous.
- Previous experience in management of reservations is advantageous.
- 1 year of supervisory or management level experience.
- 1 year of hotel, timeshare or hospitality service experience.

**Where Memories Start with You**

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

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