Help Desk Analyst

2 weeks ago

North Ryde, Australia CSR Full time

CSR Limited is a leading Australian Manufacturing business with a rich history and an exciting future. We are recognised for our innovative approach to developing sustainable and high performing building products and systems for the residential and commercial segments across Australia and New Zealand.
THE ROLE
CSR have an exciting opportunity in our IT Department for a Helpdesk Analyst to join our team in North Ryde. The helpdesk operates 24/7 and you will be working shifts between 6am and 6pm. One week per month will be on-call 6pm-6am (working from home).
The role requires an outgoing customer-centric individual with the ability to build strong relationships with customers and business stakeholders and who is willing to go the extra mile to achieve an exceptional outcome.

**To be successful, you will have the following**:

- Understanding and experience in Windows 10, MS Office, MS Outlook, and Office 365
- Sound knowledge of LAN/WAN Technologies
- Sound knowledge of SOE Principals and Concepts
- Sound knowledge of Active Directory
- Exposure to Citrix
- Experience supporting Android and iOS
- A customer focused approach to meeting and exceeding customer expectations
- Ability to communicate clearly and professionally (both verbal and written)
- Ability to explain complex technology terms in a way which suits the intended audience.
- Ability to work in a high call volume environment and multi-task.
- Highly self-motivated learner with a passion for IT and a willingness to learn new technologies and take on new tasks.

WHAT'S ON OFFER
- Attractive Salary + Super + Benefits
- Availability to work from home on selected shift roster.
- Access to CSR's amazing employee benefits & discounts.
- Work with an established team that is friendly and supportive
- Training and career progression provided.

At CSR, we are committed to creating a supportive and engaging environment that recognises and rewards its people, enabling them to grow their career and truly thrive. We are a diverse and inclusive organisation where differences are valued. We welcome people of all backgrounds, experiences, and abilities.

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