Assistant Manager

6 days ago

Sydney, Australia The Star Entertainment Group Full time

We are looking for a passionate and motivated hospitality professional to join our In Room Dining team as the Assistant Manager. You will be highly motivated to coach and train a team of 40+ Food and Beverage Servers and Supervisors overseeing the In Room Dining operation for over 600 luxury hotel rooms across The Darling and The Star Grand.

**What can we offer you?**
- Permanent Full-Time role with respective benefits
- Onboarding and training in your department, with ample support from senior leaders
- 30% Discounts across award-winning restaurants and accommodation across Sydney and Queensland properties.
- Lifestyle discounts including gym memberships and laundry services
- FREE buffet meal, sandwich, and salad bar with a new menu every day at our Employee Dining Room
- Free light rail from Central to The Star
- $10/day parking available on the property
- Joining an established, talented and large team; with endless career growth and development opportunities

**Reporting to the F&B Manager Premium Services, your responsibilities will include**:

- Ensuring all team members are meeting standard operating procedures of Forbes Travel Guide standards of service
- Ensure the timeliness and accuracy of the amenity set-up and delivery
- Demonstrated ability in planning and resourcing people and products, performance management and controlling labour costs and operating expenses
- Responding to guest feedback and implementing processes to prevent reoccurrence

**To be successful you will have**:

- Previous management experience in a premium hotel environment, knowledge of Forbes standards highly regarded
- Strong stakeholder management experience, people leadership and team engagement skills
- Proven ability in developing positive relationships and driving change
- NSW Responsible Service of Alcohol

**About us**

The Star Sydney is a well-known and established entertainment and resort destination With multiple food and bar destinations, luxury accommodation and multiple event venues including the Sydney Lyric Theatre and Star Event centre; there is always something to do or see at The Star. The biggest games can be found in our 24/7 Sports Bar, live large and loud With a wide range of entertainment and service offerings, our guests are always back for more.

**Our Culture**

The Star is a Founding Partner and Major Corporate Partner of Women in Gaming and Hospitality (WGHA) and is recognised in the Australian Workplace Equality Index (AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace.

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