Medical Receptionist

In your role as medical receptionist, are you committed to delivering high quality healthcare, to every patient, every time? Do you believe in working together as part of a larger team? Do you put the patient at the center of everything you do?
If these are the kind of values you strive for, then we'd like to talk to you, because at I-MED Radiology, our values are not just something written on paper, but values we strive to live every day.

**About the role**:
Our Lilydale clinic is currently seeking an experienced medical receptionist to join the team. I-MED is launching a new strategy to be part of the booking team on a rotating roster in a clinic environment. The role is a full time, permanent position working Monday to Friday with 7.5 hour shifts between the core hours of 8am to 6pm.
Reporting to the Area Office Supervisor, your role will be split between being patient facing and on the phone taking in-clinic bookings. The role entails booking in medical imaging procedures, providing general preparation advice and billing information relating to the procedure or clinic the patient will attend.

**Benefits**:

- Attractive hourly rate plus superannuation
- Commitment to your health and well-being with access to our employee assistance program and fitness platform
- Comprehensive induction training and ongoing development opportunities through the I-MED Academy
- A range of employee benefits such as free parking, paid parental leave, discounted health insurance and gym memberships, travel benefits and much more

**Your key responsibilities**:

- Driving the delivery of high-quality reception and contact centre services
- Make appointments for a number of clinics across multiple modalities (e.g. Xray, MRI, Ultrasound)
- Answer patient's general enquiries
- Explain general procedure preparation and billing information
- Providing excellent customer service and patient care
- Developing and maintaining strong working relationships with patients, referrers, staff and managers

Training
- We will set you up to succeed with a paid training period of 2 weeks classroom learning, and a further 4 weeks side-by-side support, monitoring and ongoing coaching.

How do you apply?
Due to training requirements and on the job support, and to ensure you have enough contact time to master your role, we prefer that you have no planned extended leave for the first 3 months in the role.