Front Office Supervisor

1 day ago

Melbourne, Australia Voyages Indigenous Tourism Full time

Relocate to Ayers Rock Resort, NT for a once in a lifetime experience.
- Small town, big community feel with staff pool, gym and weekly activities.
- Affordable accommodation, shift meals, resort discounts to cut cost of living.
- An Epic Icon needs an Epic Team_

Are you looking for a once-in-a-lifetime opportunity? Ayers Rock Resort is searching for a **Front Office Supervisor** to live and work onsite at Yulara, NT which is 20 min drive from Uluru, one of Australia's most iconic and culturally significant landmarks.

We are seeking a customer focused and experienced Front Office professional with strong conflict resolution skills to lead and be part of our Front Office Team. This role will see you overseeing the daily operations of the hotels front office by managing a team of guest service agents, ensuring guest satisfaction, and ensuring that all processes and procedures are followed accurately and efficiently.

**Key Duties**

- Serve as an ambassador of the resort, ensuring all guests feel welcomed upon arrival and are bid farewell with kindness at departure, enhancing guest satisfaction throughout their stay.
- Efficiently and accurately process all check-ins and check-outs.
- Ensure all hotel charges are accurately processed to guests’ accounts, with pre-authorizations taken for each account, guaranteeing bills are correct and payments are securely handled.
- Deliver a high standard of quality service by promptly and effectively responding to all guest inquiries, bookings, and complaints with exceptional customer service.
- Supervise the Front Office team and ensure all processes are adhered to in line with department
procedures.
- **Experience with Opera Cloud is highly regarded & Full Australian Driver's license - (automatic) is not essential however preferred**_

**The Best Part**
The highlight of being a **Front Office Supervisor** here is the opportunity to work in a beautiful location, interact with guests from around the globe, and develop valuable skills in hospitality management.

Our resort offers a range of attractive incentives to make your employment experience with us even better, such as discounted accommodation, competitive pay, resort discounts, delicious on-shift meals, and a relocation assistance payment of up to $700. In addition, you'll have access to our staff pool, gym, and Residents Club. When you're off the clock, take advantage of your free time to explore the Red Centre and enjoy unique and fulfilling experiences in unforgettable locations.

**We're Committed to Your Growth**
We are dedicated to helping you advance in your career while working with us. Our incentive and bonus program, which is accessible after a year of service, includes rental discounts, a $700 vacation bonus, and resort vouchers for your work anniversary. We also offer a variety of development opportunities and recognize high-achieving team members through attendance and performance incentives. Come join us on this exciting journey and be a part of something truly remarkable.
- This isn't just a job. This is an experience that'll leave you with enough memories to last a lifetime._

A National Criminal History Check is a mandatory step in the recruitment process.

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