
Customer Service Technician
17 hours ago
Carel is an innovative global high-tech company, the leader in the evolution of control
technology and humidification for air conditioning and refrigeration, listed at the
Italian stock exchange.
To foster our continuous growth, we are strengthening our organization and looking
at smart professionals willing to join the team as contributors to company's mission
and goals.
We are currently seeking a Service Technician to join our Services Team at Carel
Australia.
**Position**:
**Where necessary the Customer Service Technician - HVAC will be in contact with HQ and work with R&D and Quality to fulfil customer expectations.**
Located in Sydney or Melbourne the Customer Service Technician - HVAC is part of the Services Team and will report to the Customer Service Manager. You will work with a dynamic team and develop the Field Service together with our Services and HVAC Sales team. As a Customer Service Technician - HVAC you are engaged with our Business Development Manager HVAC Projects and directly in contact with Project Manager, contractor and distribution partners to support our products during design, installation, start-up and maintenance supporting the whole product lifecycle.
The Customer Service Technician - HVAC will be responsible for our:
- Isothermal and Adiabatic Humidifier range
- Evaporative cooling systems
- Water treatment systems
But also Chiller and AHU control systems from our OEM partners.
And will primarily include the following activities to meet customer expectations:
- Field support:
- Installation kick-off meetings
- Start-up & commissioning service
- After-sales & troubleshooting service
- Maintenance service
- Customer Product Training
The role as a Customer Service Technician - HVAC will be also involved in the development of product documentations and troubleshooting guides. As well as the development of training schedules and material.
Plus the promotion of our digital services to support the lifecycle of our HVAC products.
**Requirements**:
- Industry recognised Mechanical/ Electrical Qualification
- Strong safe work ethic and problem solving mindset
- Goals orientation, good communication and team working skills
- Computer skills and familiar with google/ microsoft office products is considered a
plus
**Other information**:
Carel Australia PTY LTD
Unit 37, 11-21 Underwood Road
Homebush NSW 2140
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