Service Delivery Manager

**Department for Infrastructure and Transport**
**Job reference**: 703462
**Location**: 5343 - BERRI
**Job status**: Ongoing
**Eligibility**: Open to Everyone

At the Department for Infrastructure and Transport, we are connecting South Australia to keep our State moving. We are responsible for delivering a multi-billion-dollar pipeline of transformative transport and social infrastructure projects, operating and maintaining thousands of kilometres of roads and managing our city’s public transport network.

Our work encompasses every part of our State; from our cities to our regions, connecting and strengthening community. We value diversity and inclusion and foster an environment of collaboration, flexibility, and support for our people.

**The Opportunity**
We’re looking for a Service Delivery Manager to lead and inspire customer service operations across metro and regional centres.

In this role, you’ll oversee licensing and registration services delivered through multiple channels, ensuring every customer receives a consistent, high-quality experience. You’ll mentor and support staff, manage day-to-day operations, and ensure compliance with legislation and procedures — all while keeping people at the heart of what you do.

You’ll also work closely with internal teams to coordinate resources, manage risks, protect privacy, and support the wider network beyond your local centre. This is an opportunity to bring your leadership skills, fresh ideas, and passion for public service to a role that truly makes an impact on the community.

**About You**
You’re someone who leads by example and takes safety seriously—not just for yourself, but for your team and the community. You communicate openly and honestly, making sure everyone has a voice and you're not afraid to tackle the tough conversations when needed.

You understand what good customer service looks like and take ownership of delivering it every day. You make sound decisions based on evidence and experience, and you’re confident working within your delegation. You set clear expectations for your team and focus on both how the work gets done and how people behave. You’re quick to put the right processes in place to make sure policies and procedures are followed properly.

**Special Conditions**
- Must be prepared to be reassigned to different Service SA locations during periods of staff absences and high workloads or as required to meet business needs.
- A National Police Check (NPC) is required prior to employment in the Department for Infrastructure and Transport which must be renewed every three years.
- A Working with Children Check (WWCC) is required prior to employment which must be renewed every five years before expiry.
- Some out of hours and weekend work, along with some intra/interstate travel requiring overnight stays, may be required.

**Tenure of Vacancy**
Ongoing

**Remuneration**
ASO5 - $85,790 to $95,413 pa + superannuation

**Enquiries**
Desley Tilbrook
Regional Manager
Telephone: (08) 7133 2991

**Application Instructions**
Applications can be submitted online by clicking the 'Apply' button.

Applicants are required to submit a curriculum vitae and a cover letter of no more than two pages addressing the selection criteria in the role statement.

**Our Commitment**

As a WE’RE EQUAL organisation we are committed to treating everyone equally, proudly promoting our department, and all its spaces as safe places for everybody.

Role Statement Service Delivery Manager ASO5

**Applications close**: 26/10/2025 9:00 PM

**Flexibility Statement**
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.