Customer Service Manager

6 days ago

Shepparton, Australia Higeniq Cleaning Services Full time

_**Client Service Manager**_

We are a well-established Australian cleaning company based in Victoria, proudly owned, and operated, and we continue to experience growth across the state.

The company has established itself as a top service provider in the cleaning industry, renowned for its commitment to high-quality services, meticulous attention to detail, and a strong focus on understanding and meeting client needs and expectations.

**What we are looking for..**
- Confident and accomplished Customer Service Manager
- You will have the ability to lead and, enhance operational disciplines, think tactically and strategically and manage multiple stakeholders.
- Prior experience in a service-oriented or cleaning industry
- Building trust with clients by exhibiting professionalism, discretion and strong commercial insight. Key responsibility will be ensuring compliance with service delivery contract, meeting deadlines and handling reporting requirements.
- Familiarity with cleaning specifications for various sites.
- Skill in identifying customer needs and challenges.
- **Responsibilities**_
- Oversee the daily management and operations of the sites, including regular inspections, audits of quality service, ensuring contract performance, adherence to relevant KPIs, handling complaints, and addressing any related issues.
- Maintain consistent, face-to-face communication with client representatives to strengthen relationships and ensure satisfaction.
- Liaise with customers, gain insight into the client's decision-making processes to better align services and strategies.
- Proactively anticipate potential issues with clients and resolve them before they escalate.
- Manage attendance across various worksites, ensuring appropriate coverage when a cleaner is absent.
- Hands on approach
- Provide training and support for new and existing contractors / cleaners, aligning with the company's strategic goals, only if required.
- Monitor and report on the performance of contracted services, as per the scope and ensuring compliance with the company’s operating systems.
- Ensure clear, timely and effctive communication both internally and with external stakeholders, including clients and other key partners.

Laptop, Phone and Vehicle
- If you are keen on joining our team,
- .please submit your resume._

**Job Types**: Part-time, Contract

**Experience**:

- Cleaning Supervisory: 3 years (preferred)

Licence/Certification:

- Working with Children Check (preferred)
- Police check (preferred)

Work Authorisation:

- Australia (preferred)

Willingness to travel:

- 50% (preferred)

Work Location: In person

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