Retail Customer Service Officer

1 week ago

Shepparton, Australia Australia Post Full time

**Help us deliver like never before**

Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.

**About the opportunity**

As our Retail Customer Service Officer, you’ll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It’s our retail teams who make sure that every experience they have is a great one. And while they do, they’re supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.

**Role Details**
- Provide Casual support to multiple Post Offices including: Shepparton Business Centre, Shepparton Post Office, Euroa Post Office and Numurkah Post Office
- Extensive, supportive training provided on commencement, from Monday - Friday, a 5 hour shift daily for initial 8 weeks
- Loaded casual rate $33.66 / hour increases to $35.98 / hour after 3 months, + 12% Superannuation

**You'll be**:

- Performing customer sales and service transactions with customers
- Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS)
- Conducting and processing a number of identity services transactions, including Australian Passport Interviews
- Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities
- Assisting customers with mail lodgements and associate costs
- Building rewarding relationships with customers by understanding their needs
- Assisting with administrative duties such as stocktaking and record maintenance

**About you**

You’re friendly, enthusiastic and reliable and you love working in a team environment. You’re ready to put the customer at the centre of everything you do to help make a difference in the community. You'll also need to:

- Have experience in customer service and/or cash handling
- Be fit to lift up to 16kgs of mail regularly and stand for your shift

**How we'll deliver for you**:

- We invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety
- Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day
- We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more.

**We’re delivering together**

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.

  • Retail Customer Service Officer

    2 weeks ago

    Shepparton, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Retail Customer Service Officer

    1 week ago

    Shepparton, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Customer Service Officer

    1 week ago

    Shepparton, Australia AGnVet Services Full time

    Play a pivotal role in providing exceptional retail service to our customers - Opportunity to learn and have a great impact on a growing company - Work at one of Australia’s leaders in Agribusiness **About the Role** This is an exciting opportunity for an individual with proven customer service skills within retail and/or warehousing environment. As a...

  • Retail Customer Service Ambassador

    12 hours ago

    Shepparton, Victoria, Australia beBeeCustomerExperience Full time $45,000 - $55,000

    Delivering Exceptional Customer ExperienceBaby bunting stores across Australia are a growing community dedicated to supporting parents through every step of their journey. Our purpose? To share in the joy and provide support through the challenges of raising little ones by empowering parents to make informed choices.Key Responsibilities:Deliver exceptional...

  • Casual Retail Assistant Shepparton House

    1 week ago

    Shepparton, Australia Global Retail Brands Full time

    Job Search | Login**Casual Retail Assistant | Shepparton | HOUSE**: **Location**: SHEPPARTON (392) **Posted on**: 26 September 2024 - At House, we love cooking, dining and entertaining. If you’re as passionate about customers and homewares as we are, we want to hear from you!_ **The Company**: House is a part of Australia's largest privately owned and...

  • Leisure Services Officer

    2 days ago

    Shepparton, Australia Greater Shepparton City Council Full time

    **INFORMATION FOR APPLICANTS** Greater Shepparton City Council, situated in the heart of the Goulburn Valley, is the fourth largest provincial centre in Victoria and has a well-developed economy due to its strong agricultural and irrigation base, with major industries related to food processing, manufacturing and transport. The Goulburn Valley is often...

  • Customer Service Officer

    4 days ago

    Shepparton, Australia DuluxGroup Full time

    Join one of Australia’s most trusted brands - Access to a range of great product discounts - Supportive & flexible culture **Our company** Proudly part of the DuluxGroup, Pental has proudly supported Aussie homes for over 100 years. Made in Australia, our iconic brand portfolio is founded upon honest products that promote health and hygiene such as;...

  • Customer Service and Administration Officer

    2 days ago

    Shepparton, Australia Greater Shepparton City Council Full time

    **INFORMATION FOR APPLICANTS** Greater Shepparton City Council, situated in the heart of the Goulburn Valley, is the fourth largest provincial centre in Victoria and has a well-developed economy due to its strong agricultural and irrigation base, with major industries related to food processing, manufacturing and transport. The Goulburn Valley is often...

  • Telstra Retail: Part Time Customer Service

    2 weeks ago

    Shepparton, Australia Telstra Full time

    **Employment Type **:Permanent **Closing Date **:18 Dec 2024 11:59pm **Job Title **:Telstra Retail: Part Time Customer Service & Sales Consultant SHEPPARTON **Job Summary** As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store...

  • Customer Service Representative Opportunity

    3 days ago

    Shepparton, Victoria, Australia beBeeCustomerService Full time $58,500 - $78,532

    Job Title: Customer Services OfficerWe are seeking a highly skilled and motivated individual to join our Retail Customers and Billing Department as a Customer Services Officer.About the Role:This is an exciting opportunity for a customer-focused professional to provide front-line support to customers in relation to billing, tenancy, property, and debt...