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Service Designer

2 weeks ago

Sydney, Australia Just Digital People Full time

As the Service Designer you will to design and deliver new experiences for improved outcomes for customers across a wide range of digital solutions.

You will be responsible for driving a human-centric and holistic approach to service delivery; helping to design and guide solutions to support multiple.

Please note you need to be in a position to obtain a Baseline
**Security clearance.**

Role
- Lead end-to-end service design
- Working as part of a team and be able to communicate effectively and manage relationships
- Working with data/qualitative insights to design solutions
- Understanding and articulating services need to change to meet the needs of users
- Define and communicate customer & business needs
- Working with other designers and enterprise architects to identify opportunities to reuse existing capabilities and platforms
- Planning and running user research and usability tests
- Supporting PO’s to translate a service blueprint
- Defining key metrics and measurements

Skills
- Demonstrated experience in leading stakeholders and project teams to generate journey maps, service blueprints, service models
- Design research techniques and service design methodologies to mould the experience, services, systems and brands
- Demonstrated experience using Miro/Figma/PowerPoint
- Agile working background
- Successfully, within an interdisciplinary design team to plan, visualise and define new user and service experiences
- Be able to handle projects at every stage of the lifecycle
- Federal government agency in a design capacity exp highly desired