Cx Lead Analyst

5 hours ago


Melbourne, Australia Technology People Australia Full time

**Lead CX Analyst** Permanent full-time role **About the company**: SERV, or Secure Electronic Registries Victoria (formerly Victorian Land Registry Services), is a data insights and technology company that was granted a 40-year concession to administer registry services for the 160-year-old Victorian Land Titles Office and Registry. They are a vital part of the Victorian economy who support more than a million property transactions every year, maintain the integrity of one of Australia’s largest registries, and provide vital industry insights. Via their privileged access to single source registry data, they develop products, services and solutions that make life easier and personal information more secure for their customers, partners, key stakeholders, and the people of Victoria. They operate under a very simple yet effective belief - "We are Secure Electronic Registries Victoria. And we’re here to SERV." **About the role**: This role will work closely with the newly appointed Head of Customer Operations and Experience to deliver an exceptional customer experience to an extremely diverse market. From creating feedback loops to gather real-time insights from institutional customers to strategic involvement in Greenfields projects, no two days in this role will be the same. **Key Requirements**: - Demonstrated experience (3-5 years) in a customer experience or service design role - Experience leading continuous improvement projects to improve efficiency, effectiveness and customer experience - Demonstrated experience in scoping, planning, and delivery of data/research driven projects - **_Desirable_**: Experience in Agile delivery methodologies (such as Scaled Agile Framework), experience working with a digital business **You want to know what you’ll be getting?


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