Reservation Agent

**Company Description** Who we are**

Welcome to the William Inglis Hotel, where heritage meets luxury in a vibrant and dynamic setting. We are dedicated to creating exceptional experiences for our guests, backed by a team of passionate and skilled professionals. At The William Inglis Hotel, we believe that our people are our greatest asset, and we are committed to fostering a supportive and engaging work environment.

As a Reservations Agent, you’ll play a key role in delivering exceptional guest experiences, crafting tailored stays, and showcasing the unique charm of this one-of-a-kind venue. We will encourage you explore innovative ways to enhance every guest experience, as you continue to master your craft. When you help us to achieve pioneering heights in luxury hospitality, your own excellence will shine through

As a Group Reservations Agent at The William Inglis Hotel, you’ll be at the heart of orchestrating seamless group stays, ensuring every detail is perfectly tailored for groups of 10 rooms or more. From managing bookings, payments, and rooming lists to preparing detailed group information sheets and coordinating with hotel stakeholders, your role is integral to creating unforgettable experiences. You’ll collaborate closely with multiple departments, handle special requests with finesse, and support the Front Office team to maintain impeccable standards. This is your chance to shine in a dynamic role where no two days are the same, all while contributing to the legacy of a hotel that blends history with unparalleled luxury.
**Qualifications**
- Previous experience in hotel reservations, preferably in a luxury hospitality environment.
- Strong organisational and multitasking abilities, with a keen eye for detail.
- Ability to thrive in a fast-paced, team-oriented environment while maintaining a positive attitude.
- Proficiency in Hotel PMS systems, such as Opera and Opera Cloud are favourable.
- Flexibility to work over a 7-day roster

**Additional Information**
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.