Operations/Sales Coordinator

Location:

Spring Farm

Employment Type:

Full-Time Permanent

Department:

National Operations - Industrial Operations

ABOUT THE ROLE

The Sales Coordinators are part of our centralised Industrial Operations team and use their unique blend of operational skills and industry knowledge to support our Industrial Sales & Vendor Management teams to deliver outstanding customer service to both buyers and vendors, ensuring they have a seamless and awesome experience. This is done by supporting the Sales & Vendor Management teams to effectively manage our customers assets and maximise the returns, enabling them to spend more time on securing new business.

These roles would suit someone who has strong customer service experience both face to face and via email, with truck & machinery product knowledge being highly advantageous. This position is based at our Spring Farm branch and the working hours are full time, Monday - Friday, 8:00am - 5:00pm.

The roles will evolve organically once appointed, with the key responsibilities being:

• Serving as the primary on site contact at your branch for Industrial assets queries, acting as a conduit between the local Operations and Sales/VM teams
• Managing vendor enquiries regarding asset valuations, listing details and sale progress
• Managing buyer enquiries across national stock, including details on asset condition, valuations, reserve pricing, and history
• Assist with buyer payment escalation issues
• Coordinating and facilitating asset inspections and collections in the branch
• Accurately updating the CRM with Buyer and Vendor interaction and utilise the CRM to inform the appropriate Sales Agents for follow up for future business opportunity
• Support and conduct quality checking all Industrial assets, descriptions, damage, photos and provide feedback to operations teams
• Assisting with other duties such as sale preparation, registration issues, facilitating minor asset repairs, measuring assets for transportation, reviewing Auction Insight reports etc
• Assisting with off-site inspections and auctions as required

ABOUT YOU

To be successful in this role, you will need to have the following skills and experience:

• Strong knowledge of Industrial assets with sales or operational background (advantageous)
• Industry passion and expertise: Brings a genuine passion and interest in trucks and industrial machinery. Takes a hands on approach to operations, applying practical knowledge and enthusiasm to manage assets effectively and engage confidently with customers and stakeholders
• Organisation & time management: Proven ability to prioritise tasks, meet deadlines, and manage multiple responsibilities
• Excellent interpersonal and communication skills: Demonstrates clear and professional verbal and written communication, ensuring consistency and clarity across all customer interactions. Provides outstanding customer service and is able to engage confidently with a diverse range of stakeholders, including vendors, buyers, tow truck drivers, internal sales teams, and operational staff
• Asset handling: Comfortable and experienced in operating trucks and machinery as required
• Willingness to work in challenging conditions e.g. yards, outdoors, heat, rain etc
• System & process knowledge: High level understanding of relevant Pickles Group procedures, the Pickles Auction System (PAS), auction processes, and associated legal/compliance requirements
• Licences & certifications: Holds a valid Australian driver's licence (essential) and current forklift licence (desirable)

WHAT'S IN IT FOR YOU

Pickles boasts robust leadership and management. Our leadership team possesses extensive industry knowledge as industry leaders, backed by a longstanding executive team. Pickles offers a variety of of employee benefits and programs that make being part of our team truly rewarding.

Employee Benefits – Earn up to 5 days' extra leave and enjoy sharing in the company bonus program after a qualifying period.

Training & Development – On the job training to make you an expert in your area, internal career pathing opportunities, and study assistance options to help you complete a course or qualification.

Community & Wellbeing – Pickles proudly support local events and charities, enjoy paid volunteer leave and access our employee assistance program for you and your family.

Reward & Recognition – Cash vouchers & recognition awards for doing great work and celebration of long service.

Paid Parental Leave – We recognise the significance of your life beyond work and provide permanent team members with paid parental leave to help you achieve a balance between your professional and family responsibilities.

Pickles Referral Program - At Pickles, our goal is to hire and retain talented people and one of the ways we do that is by our great employees referring great people to work for us You could be paid a bonus for referring a successful candidate.

Advance your Career – Pickles offers a diverse range of career path opportunities, including sales, valuations, project management, leadership, specialist positions, and much more.

INTERESTED?

If this position sounds like you, send your updated resume to us Pickles is committed to fostering a diverse and inclusive workforce. We strongly encourage Aboriginal and Torres Strait Islander peoples and people with diverse backgrounds to apply. Only suitable candidates will be contacted. Reference checks and criminal history checks will be conducted for the successful candidate.