Medical Receptionist

**Position Summary**:
We are seeking a professional, compassionate, and highly organised Medical Receptionist to join our dynamic team. This role is essential in creating a welcoming and efficient environment for patients, staff, and visitors, while ensuring the smooth operation of day-to-day administrative functions at the practice.

**Key ResponsibilitiesClinic Operations**
- Open and close the clinic in accordance with established procedures, ensuring safety and readiness at all times.
- Maintain the reception area to reflect a clean, professional, and welcoming environment.

**Patient Service and Front Desk Duties**
- Greet patients and visitors warmly, ensuring all interactions are courteous, empathetic, and professional.
- Promptly and professionally answer incoming calls, addressing inquiries or redirecting as appropriate.
- Schedule patient appointments efficiently following practice protocols, ensuring mínimal wait times and effective time management.
- Inform patients of any delays and manage expectations with clear communication.
- Process patient billing, issue receipts, and manage bulk billing in accordance with Medicare regulations.
- Register new patients and update existing patient records and clinical notes accurately in the system.
- Assist patients with account queries and escalate unresolved issues to the Practice Manager.

**Communication and Liaison**
- Liaise effectively with referring doctors, hospital personnel, pharmacists, and other healthcare providers.
- Handle test result inquiries by transferring to the appropriate nurse or documenting a message accurately.
- Assist doctors and nurses with administrative tasks, such as making phone calls, scanning, and photocopying.

**Administrative Support**
- Maintain accurate and up-to-date patient records, including archiving and linking/unlinking family members as necessary.
- Monitor and replenish supplies such as new patient packs, health summaries, and brochures to ensure availability.
- Handle Medicare batching, Veterans Affairs claims, and reconciliation of daily payments.

**Team Support and General Duties**
- Participate actively in staff meetings, training sessions, and ongoing professional development.
- Fill roster gaps during staff leave, ensuring coverage and continuity of care.
- Assist in general housekeeping tasks such as maintaining the waiting area and restocking supplies.
- Monitor and respond to patient suggestions, ensuring feedback forms are available and accessible.
- Maintain compliance with Occupational Health and Safety (OHS) and infection control protocols.

**Expected Behaviours and Personal Attributes**
- A strong patient-centred approach with genuine empathy and concern for patient wellbeing.
- Exceptional interpersonal, verbal, and written communication skills.
- A professional, courteous, and polished appearance and demeanour.
- High standards of honesty, integrity, and confidentiality in all aspects of work.
- Ability to prioritise, organise tasks, and work independently or collaboratively as needed.
- A keen eye for detail and a proactive attitude toward accuracy and problem-solving.
- Commitment to continuous learning and professional growth.

**Education, Skills and Experience**

**Essential**:

- Current Police Clearance.
- CPR and/or Triage training or relevant experience.

**Desirable**:

- Completion of an accredited medical receptionist course and/or strong knowledge of medical terminology.
- Experience with Best Practice or similar clinical software.
- Prior experience in a medical reception or secretarial role.
- Familiarity with servicing diverse social groups (e.g. youth, elderly, culturally and linguistically diverse communities, Aboriginal and Torres Strait Islander peoples).
- Training in emergency response, complaint handling, Medicare and health fund procedures, infection control, and safe disposal of medical waste.

**Job Types**: Full-time, Part-time, Casual

Pay: $42,060.19 - $74,117.60 per year

Expected hours: 30 per week

Work Authorisation:

- Australia (required)

Work Location: In person