Head of Digital

Time Type: Full time

Worker Type: Employee

**Head of Digital**
- Location: Sydney or Melbourne
- Type: Permanent, full time
- Hybrid role, Happy to talk flexible working

**The opportunity**

We’re looking for a dynamic and strategic leader to take charge of our digital channel across home, motor, motorcycle, and CTP (Compulsory Third Party) insurance products. As **Head of Digital**, you’ll be responsible for driving digital sales, operational performance, and customer experience across all digital touchpoints. This is a high-impact role where you’ll lead a talented team of digital product owners and UX designers, working collaboratively across the business to deliver innovative, data-driven, and customer-centric digital solutions.

**Your new role**

In this role, you will:

- Develop and execute a digital strategy aligned with business goals and customer needs.
- Lead digital product management and UX design to deliver seamless, high-performing digital journeys.
- Use data and analytics to inform decisions and continuously improve digital performance.
- Ensure compliance with internal policies and external regulations, particularly in CTP and general insurance.
- Collaborate with cross-functional teams including technology, risk, compliance, finance, legal, marketing, claims, and product.
- Monitor and manage digital sales performance and operational metrics to ensure efficiency, scalability, and customer satisfaction.
- Champion a customer-first approach and support agile delivery squads aligned with business priorities.

**About you**

A visionary digital leader with a strong commercial mindset and hands-on technical drive, constantly pushing the boundaries of innovation. You bring:

- A strong passion for customer excellence
- Proven digital leadership experience, ideally in financial services or insurance
- Strong track record in digital product management and agile delivery
- Deep expertise in digital channels, UX design, and product management
- Solid understanding of insurance products including home, motor, motorcycle, and CTP
- Commercially savvy with a data-driven, customer-focused mindset
- Excellent stakeholder engagement and influencing capabilities
- Adaptable self-starter with structured project management skills in fast-paced, agile environments

**About QBE**

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage. We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too? Your career at QBE — let’s make it happen

**Benefits**

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

- ‘Hybrid Working’ - a mix of working from home and in the office to enhance your work/life balance
- Life Leave, supporting the life events we all experience, leaving your annual leave for rest
- Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 18 weeks’ gender-equal flexible leave for all new parents, including paid super
- Voluntary super contributions and company matching
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
- A range of discounts on insurance products, car hire, hotels, goods and services

**Rewards & Recognition**

We value our employee’s experience with us and are proud to have been recognised for the following awards:

- 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
- 2021 LinkedIn Top Employer & HRD Employer of Choice
- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
- Platinum employer on the Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion
- Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
- Family Friendly Workplace accredited employer since 2021

**APPLY NOW and let’s make it happen**

**Skills**:
Analytical Thinking, Business Management, Coaching for success, Commercial Acumen, Communication, Critical Thinking, Influencing, Intentional collaboration, Managing performance, Navigating ambiguity, Portfolio Management, Risk Management, Stakeholder Manage