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Team Leader, Complaints

2 weeks ago

Melbourne, Australia Victorian Building Authority Full time

Location: Melbourne | CBD

Job type: Full time

Organisation: Victorian Building Authority

**Salary**: Salary not specified

Occupation: Other

Reference: VG/1763-24

A fantastic ongoing opportunity to join our Complaints & Statutory Referrals team.
- ** Permanent full-time position**:

- **Saraly range $105,479 to $116,550 plus Superannuation**:

- **CBD office location/ hybrid working**

**Position Overview**:
The Team Leader provides support and guidance to staff to develop their skillset, strive for excellence and meet the organisations priorities, managing performance to motivate the team and resolve knowledge gaps.

The role provides case advice and attend to escalated and complex high-risk matters, settle priorities and direct activities to ensure consistent, responsive, efficient and effective service delivery.

The Team Leader also works collaboratively across teams and divisions to support the achievement of organisational goals.

**Who we are looking for**:

- Demonstrated experience in managing and developing teams.
- Experience in working within a legislative or regulatory environment.
- Demonstrated problem solving skills with the ability to analyse issues, draw conclusions and evaluate effectiveness.
- Highly developed communication, interpersonal and negotiation skills, ability to liaise and consult across all levels and manage stakeholder relationships.

**VBA Commitment**

We encourage you to discuss flexible work options with the hiring manager during the recruitment process.

**How to Apply**
- A copy of your resume.
- A cover letter addressing the key selection criteria.

**Important information