Current jobs related to Customer Service Manager, My Mind Check - North Ryde - Macquarie University

  • Sports Coach for Kids

    1 week ago

    Ryde, Australia My Gym Australia Full time

    **WE ARE GROWING AGAIN!** Full-time and part-time positions available (MUST BE AVAILABLE WEEKENDS) **About the Company**: My Gym is currently hiring a children’s fitness coach/instructor and manager. In addition to teaching, you will be responsible for helping meet monthly team goals in promotions and sales. **Position Requirements**: - Ability to work...

  • Sports Coach for Kids

    7 days ago

    Ryde, Australia My Gym Australia Full time

    **WE ARE GROWING AGAIN!** Full-time and part-time positions available (MUST BE AVAILABLE WEEKENDS) **About the Company**: My Gym is currently hiring a children’s fitness coach/instructor and manager. In addition to teaching, you will be responsible for helping meet monthly team goals in promotions and sales. **Position Requirements**: - Ability to work...

  • Sports Coach for Kids

    6 days ago

    Ryde, Australia My Gym Australia Full time

    **WE ARE GROWING AGAIN!** Full-time and part-time positions available (MUST BE AVAILABLE WEEKENDS) **About the Company**: My Gym is currently hiring a children’s fitness coach/instructor and manager. In addition to teaching, you will be responsible for helping meet monthly team goals in promotions and sales. **Position Requirements**: - Ability to work...

  • Sports Coach for Kids

    3 days ago

    Ryde, Australia My Gym Australia Full time

    **WE ARE GROWING AGAIN!** Full-time and part-time positions available (MUST BE AVAILABLE WEEKENDS) **About the Company**: My Gym is currently hiring a children’s fitness coach/instructor and manager. In addition to teaching, you will be responsible for helping meet monthly team goals in promotions and sales. **Position Requirements**: - Ability to work...

  • Gymnastic Coach for Children

    1 week ago

    Ryde, Australia My Gym Children Fitness Centre Full time

    **WE ARE GROWING AGAIN!** Full-time and part-time (30+ hours) positions available (MUST BE AVAILABLE WEEKENDS) **About the Company**: My Gym is currently hiring a children’s fitness coach/instructor and manager. In addition to teaching, you will be responsible for helping meet monthly team goals in promotions and sales. **Position Requirements**: -...

  • Full Time Children's Sports Coach

    2 weeks ago

    Ryde, Australia My Gym Children Fitness Centre Full time

    **WE ARE GROWING AGAIN!** Full-time and part-time positions available (MUST BE AVAILABLE WEEKENDS) **About the Company**: My Gym is currently hiring a children’s fitness coach/instructor and manager. In addition to teaching, you will be responsible for helping meet monthly team goals in promotions and sales. **Position Requirements**: - Ability to work...

  • Customer Service Coordinator

    2 weeks ago

    North Ryde, Australia ROHDE & SCHWARZ GmbH & Co. KG Full time

    **Your tasks**: - Process business transactions such as issuing delivery notes, generating and sending customer invoice, raising purchase orders, and processing supplier invoices - Provide administrative support by preparing & sending correspondence, reports, quotations & tenders to clients - Conduct operational tasks such as job file logging, maintenance...

  • Dental Assistant/receptionist

    1 week ago

    West Ryde, Australia My Local Dentists Full time

    Are you a dynamic team-player with a passion for helping others and have strong organisational skills? We are looking for a dental assistant/ receptionist to join our vibrant team on Mondays & Thursdays at My Local Dentists West Ryde. This role involves a range of administrative responsibilities, including coordinating patient scheduling and dental assisting...

  • Home Care Support Worker

    6 days ago

    Ryde, Australia My Home Living Care Pty Ltd Full time

    **About Us** My Home Living Care (MHLC), is a registered disability service provider and aged care service provider specialising in home and community care support. We are dedicated to providing quality care and support services that are person-centred, culturally appropriate, and responsive to our customer’s home and community needs. **About the...

  • Customer Service

    1 day ago

    North Ryde, Australia GWF Full time

    **About Us** AB Biotek, a division of AB Mauri and part of the Associated British Foods group, works with some of the largest companies in the world. AB Biotek is a producer of yeast and provider of associated technologies and integrated fermentation solutions to the global alcohol beverages, bioethanol, animal nutrition and human nutrition & health...

Customer Service Manager, My Mind Check

2 weeks ago

North Ryde, Australia Macquarie University Full time

PRIMARY DETAIL

Lead a service-driven team supporting schools nationwide, ensuring exceptional engagement and delivery of My Mind Check for student wellbeing.
- Salary Package: From $108,391 (HEW Level 7) including 17% employer’s superannuation and annual leave loading
- Appointment Type: Full-time, Fixed-Term until 31 October 2025
- Location: Wallumattagal Campus, North Ryde

About the Role
We are seeking a proactive and experienced Customer Service Manager to lead the delivery of high-quality, responsive support to schools across Australia participating in the _My Mind Check_ initiative - a national program supporting student mental health and wellbeing in educational settings.

In this pivotal role, you will oversee a high-performing customer service team, foster strong relationships with school leaders and other key stakeholders, and ensure the consistent provision of excellent service. You will play a vital role in capturing and analysing feedback from stakeholders, contributing to product development and refinement, and ensuring the service model evolves to meet schools’ needs.

Please note: This is a fixed-term contract until 31 October 2025. Given the short duration, this role may suit applicants who:

- Are available for an immediate or quick start
- Are seeking project-based or interim leadership opportunities
- Value contributing to a high-impact national mental health initiative within a defined timeframe

About You
You are a dynamic leader with a passion for stakeholder engagement, team management, and customer service excellence. You bring strong interpersonal and communication skills, a deep understanding of the education sector, and proven experience leading successful teams in high-demand service environments. You’re adaptable, analytical, and committed to improving mental health outcomes in school communities.

Key Responsibilities
- Lead and manage the customer service team supporting the _My Mind Check_ tool
- Develop strong relationships with schools and education stakeholders
- Organise and deliver training, webinars, and ongoing engagement sessions
- Manage escalated enquiries and ensure timely resolution
- Gather, analyse, and communicate stakeholder feedback to drive service improvements
- Collaborate with internal teams on product updates and communication strategies
- Maintain accurate records, prepare stakeholder engagement reports, and ensure compliance with internal processes
- Ensure high service standards through quality assurance initiatives

About Us
The _My Mind Check_ initiative is part of the Voluntary Mental Health Check Tool (VMHCT) project within the
- Faculty of Medicine, Health and Human Sciences

at Macquarie University. This digital tool helps schools support student mental health by providing timely insights and recommendations. The project engages extensively with students, educators, families, and experts to ensure that the tool meets the real needs of Australian school communities.

At Macquarie University, we aim to create a healthier, more resilient future for all. As part of this vision, the FMHHS combines innovative education, world-class research, and integrated clinical care to transform lives.

Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Since our foundation in 1964, we have aspired to be a different type of university. Over the years, we have grown to become the centre of a vibrant local and global community.
- Connect with us today


Essential Selection Criteria
- Minimum 5 years’ experience in a customer service leadership role
- Proven experience managing, motivating, and supporting a high-performing team
- Demonstrated ability to build strong relationships with school leaders and stakeholders
- Excellent verbal and written communication skills with the ability to convey information clearly and persuasively
- Strong analytical and problem-solving skills
- Experience working in cross-functional teams (e.g., communications & management, data analysis, product team, stakeholder engagement)
- Sound knowledge of the education sector and it's challenges
- Proficiency in O365 and Salesforce
- Strong time management and attention to detail
- Ability to work independently and adapt to changing priorities and stakeholder needs

Other Specific Role Requirements
- A satisfactory national police check
- Working with Children Check (please include clearance number in resume)
- Some flexibility in work hours may be required to meet operational needs

** Note: Applicants must hold valid full working rights in Australia.

How to Apply

Specific Role inquiries: Hilary Tucker, Clinical Product Manager on

General Recruitment Inquiries: Mirna Alaaiddin, Talent Acquisition Officer on

Applications Close: Monday 7 July 2025 at 11:59 p.m. (AEST)

Applications Close:
07/07/2025 11:59 PM

Diversity and Inclusion
- Innovation and ingenuity thrive at Macquarie University when diversity, equity and inclusi